Guest Service Associate

4 weeks ago


Vadodara, India AccorHotel Full time
  • Responsible for dailyadministration meeting and greeting dealing with guests queries andcomplaints and booking rooms. visitors
  • Maintainhigh standards of customer services at the Reception desk so thatcustomers expectations are consistentlyexceeded.
  • Motivate and develop Reception teamto ensure smooth functioning of the department and promoteteamwork.
  • Provide effective support to the teamto enable them to provide effective and efficientservices.
  • Respond to customer queries byresolving issues in a timely and efficient manner to ensurecustomer satisfaction.
  • Ensure quality andappropriateness of customer serviceprovided.
  • To maintain Front Office log book andshift reports.
  • Respond to inquiries and resolveproblems in an effective manner.
  • Ensure allguests receive a swift smooth professional and friendly check inand check out
  • Ensure quality in all aspects ofthejob.

Qualifications:

  • Excellentcommunication skills with strong customer serviceorientation
  • Ability to multitask prioritize andsolve problems in a fastpacedenvironment
  • Proficiency in basic computerskills; quick learner of hotel managementsoftware
  • High school diploma or equivalentrequired
  • Flexibility to work various shiftsincluding nights weekends and holidays
  • Strongattention to detail and organizationalskills
  • Previous hospitality or customer serviceexperience preferred
  • Multilingual abilitiesvalued especially languages common among internationalguests

RemoteWork :

No


EmploymentType :

Fulltime



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