Guest Service Associate

4 weeks ago


Vadodara, India AccorHotel Full time

Operational

  • Toprovide courteous professional efficient and flexible service atall times.
  • To perform all duties and tasks inthe assigned place of work
  • To be entirelyflexible and adapt to rotate within the different sub departmentsof the Food & Beverage division or any other department ofthe hotel as assigned.
  • To be fully conversantwith all services and facilities offered by thehotel.
  • To perform opening and closingprocedures established for the place of work asassigned.
  • To have a thorough understanding andknowledge of all food and beverage items in the menu and theability to recommend Food & Beverage combinations and upsell alternatives.
  • To ensure that the place ofwork and surrounding area is kept clean and organized at alltimes.
  • To monitor operating supplies and reducespoilage and wastage.
  • To handle guest enquiriesin a courteous and efficient manner and report guest complaints orproblems to supervisors if no immediate solution can be found andassure follow up withguests.

Qualifications:

  • BachelorsDegree or Equivalent degree in Hotel / Hospitality industry is amust.
  • Strong operational technical knowledgeOutstanding personality and unmatched levels of energy enthusiasmand commitment.
  • Excellent multi tasking problemsolving service orientation and interpersonal team skills Displayshigh level of flexibility initiative sincerity and teamwork

RemoteWork :

No


EmploymentType :

Fulltime



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