Butler - Residences

6 months ago

Mumbai, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

RESPONSIBILITIES

A Residential Butleris responsible for keeping all residential amenity floors well maintained, stockedand to attend to all resident service requests at all the amenity spaces.

TASKS

To Check, clean and restock all residential amenity floor area including, residents club, roof top, pool deck, outdoor dining spaces, open-airtheatre etc.

Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness.

Takes order for guest, serve food and beverage, and serve as per the private residence services and products.

He/She should always maintain hygiene in their respective area.

To Anticipates residents’ needs and takes ownership of concerns and requests; acts decisively to ensure satisfaction. Offers a special personalized touch when an opportunity is presented.

Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.

Cleans and self-inspects amenity spacepantriesin accordance with Four Seasons standards.

The ability to offer assistance to any resident in a courteous and friendly manner.

Maintain all equipment and supplies and use them in a proper manner.

Keep amenity space pantries clean and correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order. To be responsible for reporting any malfunctioning equipment

Maintain cleanliness, inventory, set-ups and standards in all the amenity spaces and have the ability to provide proper and safe operation of the equipment in these areas.

ADDITIONAL RESPONSIBILITIES

Ability to carry out any other additional duties as assigned by the Director of residence and /Residential Leader.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Form part of the Emergency Response team while on shift.

SKILLS AND COMPENTENCIES

Fluent in English, reading and writing.

Secondary education.

Possesses a high degree of product knowledge and relevant technical skills.

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