Butler Supervisor

3 weeks ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is known for delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the Location:

Located in the heart of Worli, the business hub of India's largest city, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The hotel echoes 'Powerhouse Luxury' in the city that never sleeps, offering unparalleled food & beverage options.

Responsibilities

As a Butler Supervisor, you will be responsible for ensuring that all amenity spaces in the residence building are well taken care of and that any resident request is fulfilled without fail.

Key Tasks:

  • Ensure that all amenity spaces are ready for service with pre and post service checks completed, staffs immaculately groomed, and aware of service offerings at each amenity space.
  • Assist residents with any food and beverage requirements at all amenity spaces as required.
  • Ensure that all service areas are fully stocked with sufficient supplies.
  • Responsible for maintaining accurate inventory of all operational supplies and equipment at all amenity spaces.
  • Assign daily tasks and follow-up on delivery.
  • Monitor the performance of Butlers and assures that there are sufficient supplies stored. Checks cleanliness of corridors, stairwells, elevators, and Linen Closets. Do Appraisal for the reporting team member.
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Concierge, Guest Service Agent, etc.

Additional Responsibilities:

  • Covers short periods of time at the Residential Concierge desk and assists in any type of crunch in both Residences or hotel operations when required.
  • Aware of the emergency procedures in place.
  • Able to create reports.

Requirements:

  • Fluent in English, reading and writing.
  • Computer proficiency (Excel, MS Word, etc.).
  • Detail-oriented, extremely organized, self-motivated.

Experience:

  • One to three years of employment in the related position with Four Seasons or other organizations.

Education:

  • Bachelor's in Hotel Management or Graduate from a reputed university.


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