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Butler Manager

2 months ago

Mumbai, India AccorHotel Full time

JobPurpose

This position isresponsible for the supervision of the smooth and efficient dailyoperation of the Butler Services and ensures that all guests andvisitors receive an optimum level of service and care at alltimes.

KeyInteractions

Internally

  • CateringSales
  • Engineering
  • Finance
  • F&B
  • Housekeeping
  • IT
  • Kitchen
  • Purchasing
  • Reservations
  • Sales&Marketing
  • Security
  • Talent&Culture

Externally

  • Guests
  • Visitors
  • Suppliers
  • Vendors

PrimaryResponsibilities

ButlerOperations

  • To superviseButler Supervisors and Butlers on duty
  • Tomaintain the quality and consistency of standard and to train theButlers on improvement areas
  • To concentratesupervision on Floor Butlers Reception Butler Private Dining Butlerand Butler Hotline
  • To increase guestinteraction and to drive the Trust you score of theproperty.
  • To assist the Head Butler inachieving the KPI of the department.
  • To ensurethat all suites and rooms blocked for arrival are prepared on timeprior guest arrival.
  • To push all Butlers tocompile and record guest preferences like and dislikes and to trackit in preference sheet.
  • To ensure througheffective supervision that all services offered are alwaysavailable and provide alternatives
  • Coordinateactivities with other hotel departments in order to facilitateincreased levels of communication and guestsatisfaction.
  • Responsible for promoting hotelfacilities services and product to the targeted guestgroup
  • To assist Head Butler to resolve anyissues.
  • To meet and welcome most of the guestspersonally
  • To interact with guests as much aspossible to ascertain preferences dislikes and overall experiencesat Raffles Udaipur.
  • To regularly inspect thequality of service provided by all Butlers and to ensure that allservices are delivered according to standard
  • Toshare with Head Butler any complaints guests comments andproblems.
  • To take appropriate action to resolveguests complaints (Housekeeping Butlers Front Desk Concierge andLaundry)
  • To assist Front Office DepartmentHousekeeping Department and Food & Beverage Department forany basic requests to give quick and respond service to theguests.
  • To maintain appropriate knowledge aboutlocal area events happening in Udaipur & around theworld
  • To supervise butlerpantries.
  • To check on the in room diningreception & concierge the stockflow.
  • To assist Head Butler for OperatingEquipment inventory
  • Check Butlers grooming inaccordance with hotel standard.
  • Work closelywith Housekeeping to ensure correct room status at alltimes.
  • To handle any DND room within 24hours.
  • Log security incidents and accidents inaccordance with hotel policies andprocedures
  • Ensure all guests are being treatedin an efficient and courteous manner that all Raffles &Accor standards are being applied.
  • To supportthe implementation of Raffles corevalues

It is not the intention ofthis Job Description to limit the scope or responsibilities of theabovementioned but to highlight the most important aspects of yourposition. It is essential that all the Assistant Manager ButlerServices are committed to their jobs and the success of theenterprise and maintain a willingness to accept total flexibilityof jobs and duties throughout thehotel.

 

TeamManagement

  • Providedepartment orientation and training of the hotel service standardsprocedures and programs
  • Constantly monitor teammembers appearance attitude and degree ofprofessionalism
  • Motivate and provides a workenvironment which brings out the best in teammembers

OtherResponsibilities

  • Maintaincomplete knowledge of all food & beverage services outletsand hotel services/features
  • Be fully conversantwith hotel fire & life safety/emergencyprocedures
  • Attend all briefings meetings andtrainings as assigned by management
  • Report forduty on time wearing clean and complete uniform at alltimes
  • Maintain a high standard of personalappearance and hygiene at all times
  • Performother reasonable duties assigned by the Management of theHotel

Qualifications :

  • Diploma inTourism / Hospitality Management
  • Minimum 2years of relevant experience in a similarcapacity
  • Excellent reading writing and oralproficiency in English language
  • Ability tospeak other languages and basic understanding of local languageswill be an advantage
  • Good working knowledge ofMS Excel Word &PowerPoint

RemoteWork :

No

Employment Type :

Fulltime