Butler Manager

5 months ago

Mumbai, India Accor Full time

Company Description

Job Description

Job Purpose

This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.

Key Interactions

Internally

Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing Reservations Sales & Marketing Security Talent & Culture

Externally

Guests Visitors Suppliers Vendors

Primary Responsibilities

Butler Operations

To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for promoting hotel facilities, services and product to the targeted guest group To assist Head Butler to resolve any issues. To meet and welcome most of the guests personally To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Raffles Udaipur. To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard To share with Head Butler any complaints, guests comments and problems. To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests. To maintain appropriate knowledge about local area, events happening in Udaipur & around the world To supervise butler pantries. To check on the in room dining, reception & concierge the stock flow. To assist Head Butler for Operating Equipment inventory Check Butler’s grooming in accordance with hotel standard. Work closely with Housekeeping to ensure correct room status at all times. To handle any DND room within 24 hours. Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are being treated in an efficient and courteous manner that all Raffles & Accor standards are being applied. To support the implementation of Raffles core values

It is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all the Assistant Manager – Butler Services are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Team Management

Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members’ appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

  • Butler Manager

    3 weeks ago

    Mumbai, India AccorHotel Full time

    Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key InteractionsInternally Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales &...

  • Butler Manager

    3 weeks ago

    mumbai, India AccorHotel Full time

    Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times. Key Interactions Internally Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing Reservations Sales &...

  • Butler Manager

    4 weeks ago

    Mumbai, India AccorHotel Full time

    JobPurposeThis position isresponsible for the supervision of the smooth and efficient dailyoperation of the Butler Services and ensures that all guests andvisitors receive an optimum level of service and care at...

  • Butler Manager

    6 days ago

    Mumbai, Maharashtra, India Accor Full time

    Job PurposeThis role is responsible for overseeing the daily operations of Butler Services, ensuring all guests and visitors receive exceptional service and care. You will supervise Butler Supervisors and Butlers, maintaining quality and consistency, and training them on areas for improvement.

  • Butler Services Manager

    3 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler Services ManagerJob Summary:We are seeking a highly skilled and experienced Butler Services Manager to join our team at Accor. As a Butler Services Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensuring that all guests and visitors receive an optimum level of...

  • Butler

    5 months ago

    Mumbai, India The Grand Group Full time

    Full Time - Mumbai - Posted 4 hours ago **A Client of The Grand Placements** Super Urgent Butler with International Experience for Industrialist in Mumbai **Position**: Butler with International Experience **Location**: Mumbai, India **Industry**: Industrialist Residence **Employment Type**: Full-time **About the Role**: Our esteemed client, an...

  • Butler Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler ManagerAt Accor, we are seeking a highly skilled and experienced Butler Manager to join our team. As a Butler Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensuring that all guests and visitors receive an optimum level of service and care at all times.Key...

  • Butler Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job SummaryThe Butler Manager is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key ResponsibilitiesSupervise Butler Supervisors and Butlers on dutyMaintain the quality and consistency of standard and train...

  • Butler Operations Manager

    4 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler ManagerThis is a key role within the hotel, responsible for ensuring the smooth and efficient operation of the Butler Services department. The successful candidate will be responsible for supervising a team of Butlers, ensuring that all guests and visitors receive an exceptional level of service and care at all times.Key...

  • Butler Service Manager

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job Purpose:This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an optimum level of service and care at all times.Key Interactions:Internally:Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales &...

  • Butler Service Manager

    3 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job PurposeThis position is responsible for overseeing the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an exceptional level of service and care at all times.Key InteractionsInternallyCatering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales & MarketingSecurityTalent &...

  • Senior Butler Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job PurposeThis role is responsible for overseeing the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an exceptional level of service and care at all times.Key ResponsibilitiesSupervise Butler Supervisors and Butlers on duty to maintain the quality and consistency of service.Train Butlers on...

  • Butler Executive

    5 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24028447 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Executive

    5 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24056788 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Valet

    5 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24037705 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Operations Supervisor

    7 days ago

    Mumbai, Maharashtra, India Accor Full time

    Job Summary As the Butler Manager, you will oversee the day-to-day operations of the Butler Services, ensuring that all guests and visitors receive exceptional service and care. Your primary responsibilities will include supervising Butler Supervisors and Butlers, maintaining the quality and consistency of service standards, and training staff on improvement...

  • Butler Services Supervisor

    2 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key InteractionsInternally:Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales &...

  • Butler Valet

    5 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24066023 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Executive Butler Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job Summary: We are seeking a highly skilled Assistant Manager-Butlers to join our team at AccorHotel. As a key member of our Butler Services department, you will be responsible for ensuring the smooth and efficient daily operation of our services and delivering an exceptional guest experience.Key Responsibilities:Supervise Butler Supervisors and Butlers on...

  • House Butler

    5 months ago

    Juhu, Mumbai, Maharashtra, India Symphony Tech Solutions Full time

    Greeting!!! Company - IT Company Position - House Butler Location - Juhu Mumbai Mode of work - Full Time (24*7) I. PRINCIPAL ACCOUNTABILITIES - Responsibilities include greeting and checking in guests - Making dining and other arrangements as required for the family and guests by understanding their preferences, allergies, likes, dislikes etc. - Meet &...