Senior Butler Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Accor Full time
Job Purpose

This role is responsible for overseeing the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an exceptional level of service and care at all times.

Key Responsibilities
  • Supervise Butler Supervisors and Butlers on duty to maintain the quality and consistency of service.
  • Train Butlers on improvement areas and concentrate supervision on key areas such as Floor Butlers, Reception Butler, Private Dining Butler, and Butler Hotline.
  • Drive guest interaction and increase the Trust you score of the property.
  • Assist the Head Butler in achieving department KPIs.
  • Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival.
  • Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
Team Management

Provide department orientation and training on hotel service standards, procedures, and programs.

Monitor team members' appearance, attitude, and degree of professionalism, and motivate them to bring out the best in their work.

Other Responsibilities
  • Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
  • Be fully conversant with hotel fire & life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Report for duty on time wearing clean and complete uniform at all times.
  • Perform other reasonable duties assigned by the Management of the Hotel.


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler ManagerAt Accor, we are seeking a highly skilled and experienced Butler Manager to join our team. As a Butler Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensuring that all guests and visitors receive an optimum level of service and care at all times.Key...


  • Mumbai, Maharashtra, India Accor Full time

    Job SummaryThe Butler Manager is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key ResponsibilitiesSupervise Butler Supervisors and Butlers on dutyMaintain the quality and consistency of standard and train...


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler ManagerThis is a key role within the hotel, responsible for ensuring the smooth and efficient operation of the Butler Services department. The successful candidate will be responsible for supervising a team of Butlers, ensuring that all guests and visitors receive an exceptional level of service and care at all times.Key...


  • Mumbai, Maharashtra, India Accor Full time

    Job Summary As the Butler Manager, you will oversee the day-to-day operations of the Butler Services, ensuring that all guests and visitors receive exceptional service and care. Your primary responsibilities will include supervising Butler Supervisors and Butlers, maintaining the quality and consistency of service standards, and training staff on improvement...

  • Butler Manager

    6 days ago


    Mumbai, Maharashtra, India Accor Full time

    Job PurposeThis role is responsible for overseeing the daily operations of Butler Services, ensuring all guests and visitors receive exceptional service and care. You will supervise Butler Supervisors and Butlers, maintaining quality and consistency, and training them on areas for improvement.


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Butler Services ManagerJob Summary:We are seeking a highly skilled and experienced Butler Services Manager to join our team at Accor. As a Butler Services Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensuring that all guests and visitors receive an optimum level of...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job Purpose:This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an optimum level of service and care at all times.Key Interactions:Internally:Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales &...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job PurposeThis position is responsible for overseeing the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an exceptional level of service and care at all times.Key InteractionsInternallyCatering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales & MarketingSecurityTalent &...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key InteractionsInternally:Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales &...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job Summary: We are seeking a highly skilled Assistant Manager-Butlers to join our team at AccorHotel. As a key member of our Butler Services department, you will be responsible for ensuring the smooth and efficient daily operation of our services and delivering an exceptional guest experience.Key Responsibilities:Supervise Butler Supervisors and Butlers on...

  • Butler Supervisor

    4 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. As a Butler Supervisor, you will be part of a team that strives to create unforgettable moments for our guests and residents.About the Role:We are seeking a highly skilled and organized individual...

  • Butler Supervisor

    3 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service, stunning properties, and unforgettable experiences. Our team members around the world create amazing moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We...

  • Butler Supervisor

    1 week ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is known for delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Location:Located in the...

  • Residential Butler

    2 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. As a Residential Butler, you will be part of a team that is dedicated to providing personalized service to our residents.About the Role:The Residential Butler is responsible for maintaining the residential...

  • Residential Butler

    3 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:A Residential...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Event Service Butler Role OverviewThe Event Service Butler is a key member of the Hyatt team, responsible for ensuring the efficient operation of the department in line with Hyatt International's corporate strategies and brand standards.Key ResponsibilitiesAssist the Outlet Manager in managing the outlet efficiently according to the established concept...


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Director of RoomsAccor's luxury hotel brand, Fairmont, is seeking a seasoned leader to fill the role of Director of Rooms. As a member of the hotel's senior leadership team, the successful candidate will be responsible for managing the Rooms Division and ensuring exceptional guest experiences.Key Responsibilities:Manage the Rooms Division team,...

  • Residential Butler

    4 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:A Residential...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Event Service Butler Job SummaryWe are seeking a skilled Event Service Butler to join our team at the Grand Hyatt Mumbai. As a key member of our events team, you will be responsible for ensuring the smooth operation of events and functions, providing exceptional service to our guests, and working closely with our Outlet Manager to achieve our goals.Key...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Event Service Butler Job SummaryThe Event Service Butler is responsible for assisting the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Main ResponsibilitiesProvide courteous, professional, efficient and flexible service at all times.Assist the Outlet Manager in ensuring the outlet is managed...