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Customer Support Operation Associate

4 months ago

Pune, India Dev Gadhvi Creations Pvt Ltd Full time

This is a remote position.

Role and Responsibilities:
  • Handling email inquiries withcare
  • Resolving customer complaints via phone emailmail or social media
  • Supporting Live WebinarActivities
  • Following up with payment collections withvarious of products
  • Support the backend operation of events andmentorship programs
  • Supporting the operation of onlineevents
  • Troubleshoot and resolve online chat/emailsupport requests and phone/email caseseffectively.
  • Adapt to changing environments and remainflexible.
  • Display compassion and attentiveness to theneeds of mentees/students in everyinteraction.
  • Monitor and engage in social mediainteractions withmentees/students.
  • Demonstrate technical proficiency byaccurately and efficiently using appropriate systems and resourcesto handle all customer requests.


Requirements Requirements:
  • Excellent written and verbal communication.
  • Able toutilize computer technology to support customerrelatedactivities
  • Customercentric approach with a positiveattitude.
  • Ability to multitask and manage timeeffectively
  • Ability to respond to quick changes oradjustments in project delivery
  • You must have constant and reliable computerand internet access
  • Good efficiency with Excel Microsoft WordGoogle Chrome extension
  • Having prior event organizing experience is aplus
  • Proficient in influencing andnegotiating.


BenefitsBenefits
  • Work fromhome
  • Flexibletimings (freedom to choose)
  • Best payin theindustry
Tolearn more about us please visit

Requirements: Must have good verbal and written communication Musthave 2+ years experience & mastery at formulas, V lookup &Pivot Must have data analysis and strong analytical skills Musthave problem-solving skills Qualities we are looking for:Proactiveness to create MIS that will help the growth of thebusiness Coachability - Someone who is coachable and open to learnand grow via feedback A self-motivated person who is able to getthings done proactively Someone who is passionate about Reporting& MIS Someone having an interest in self-development and theonline coaching business