Customer Support Associate
2 months ago
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
**Requirement**-Previous experience in a call center customer support, sales and or retention Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills, Accent Neutral
**Additional Advantage **Understanding of USA Credit Bureau, Credit Report and Credit Score culture
**Role** Customer Success Associate
**Industry Type** BPO / Call Centre
**Functional Area **Customer Success, Service & Operations
**Employment Type **Full Time, Permanent
**Role Category **Customer Success
**Education**UG :Any GraduatePG :Any Postgraduate
**Key Skills**Communication Skills Customer Support Time Management CallingManagement Skills Inbound Verbal Communication Customer Engagement
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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