Assistant Manager

6 months ago

Udaipur, India Accor Full time

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.


Job Description

Prime Function:

Assist the Executive Housekeeper in managing and directing all
Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may effect the interests of hotelshould be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management:

Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Assist in all inventories and ensure to coordinate the training programmes. Coordinate all repairs & refurbishments. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Ensure that all records regarding uniforms are maintained. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.
Qualifications
Minimum 2 years of experience in a management level position in a luxury hotel.  Experience in luxury hotel/resort environment preferred. Good command of English in both oral and written. Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS. High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests. Able to resolve problems and make decisions confidently. Uses sensitivity and discretion in supporting guests’ needs. Leadership skills – collaborative, enabling, and entrepreneurial. Career focused, wanting to grow and develop, self-motivated. Good knowledge in HACCP.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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