Customer Service Team Lead
2 months ago
Company Overview
Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service, and dependable results. We strongly believe in relationships based on communication and feedback. Illusion Dental Laboratory has 51-200 employees and is headquartered in Mumbai. Learn more at Illusion Dental Laboratory.
Job Overview
Illusion Dental Laboratory is seeking a dedicated and experienced Customer Service Team Lead to join our team in Malad. This full-time, senior position requires a professional with up to 10 years of work experience in customer service management. The Customer Service Team Lead will play a crucial role in overseeing the customer service team and ensuring the highest level of service delivery.
Qualifications and Skills
- Proven leadership skills with the ability to effectively manage and motivate a team.
- Strong communication skills to facilitate clear and effective interactions with customers and team members.
- Excellent problem-solving abilities to address and resolve customer issues promptly and efficiently.
- Proficiency in customer relationship management to build and maintain positive customer relationships.
- Experience in team management including task delegation, performance evaluation, and conflict resolution.
- Exceptional conflict resolution skills to handle customer complaints and conflicts within the team productively.
- Effective time management skills to prioritize tasks and manage the workload of the customer service team effectively.
- Ability to train and develop team members to enhance their skills and performance continuously.
Roles and Responsibilities
- Lead, mentor, and manage a team of customer service representatives to achieve high performance and customer satisfaction.
- Oversee daily operations of the customer service team, ensuring timely and effective resolution of all customer inquiries and issues.
- Develop and implement customer service policies, procedures, and standards to enhance service delivery.
- Monitor and assess team performance, providing regular feedback and conducting performance evaluations.
- Handle escalated customer issues and complaints, focusing on finding solutions and maintaining positive customer relations.
- Coordinate with other departments to ensure a seamless customer service experience.
- Prepare and present reports on customer service metrics and performance to senior management.
- Identify opportunities for service improvements and implement changes to enhance overall customer experience.
-
Customer Service Team Lead
4 weeks ago
Mumbai, Maharashtra, India Illusion Dental Laboratory Full timeCustomer Service Team LeadIllusion Dental Laboratory is seeking a seasoned professional to lead our customer service team. As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of the team, ensuring timely and effective resolution of customer inquiries and issues.Key Responsibilities:Lead and mentor a team of customer...
-
Customer Service Team Lead
2 weeks ago
Mumbai, Maharashtra, India Victorian Plumbing Full timeCustomer Service Team Lead OpportunityVictorian Plumbing is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...
-
Customer Service Team Lead
2 weeks ago
Mumbai, Maharashtra, India Illusion Dental Laboratory Full timeJob OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team at Illusion Dental Laboratory. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.ResponsibilitiesOversee the customer service team and ensure...
-
Customer Service Team Lead
3 weeks ago
Mumbai, Maharashtra, India Isha Consult Full timeKey Responsibilities:Lead a team of customer support representatives, providing guidance and oversight to ensure exceptional service delivery.Develop and implement customer service strategies to enhance the overall customer experience.Collaborate with team members to resolve customer complaints and concerns in a timely and professional manner.Establish and...
-
Customer Service Team Lead
4 weeks ago
Mumbai, Maharashtra, India Tesloye Consultancy services Full timeCustomer Service ExecutiveAt Tesloye Consultancy services, we are seeking a highly skilled and experienced Customer Service Executive to join our team. The successful candidate will be responsible for managing a team of representatives, overseeing the customer service process, and ensuring that our customers receive exceptional support.Key...
-
Customer Service Team Lead
2 weeks ago
Mumbai, India Illusion Dental Laboratory Full timeCompany OverviewIllusion Dental Laboratory is a dental laboratory that is committed to delivering high-quality dental restorations with exceptional customer service. We prioritize effective communication, feedback, and relationship-building to ensure customer satisfaction. Our team is skilled in using various restorative systems, including Bruxzir, Lava,...
-
Customer Financial Services Team Lead
4 weeks ago
Mumbai, Maharashtra, India FedEx Full timeJob Title: Customer Financial Services Team LeadAt FedEx, we're committed to delivering exceptional customer experiences. As a Customer Financial Services Team Lead, you'll play a critical role in ensuring our customers receive timely and accurate financial services.Job Summary:We're seeking a highly skilled and experienced Team Lead to join our Customer...
-
Customer Service
5 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
5 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service Team Lead
2 weeks ago
Mumbai, Maharashtra, India Isha Consult Full timeKey Responsibilities:Team Leadership: Oversee a team of customer support representatives, ensuring they have the necessary tools and resources to deliver exceptional service.Process Oversight: Monitor and improve the customer service process, identifying areas for enhancement and implementing changes as needed.Customer Complaint Resolution: Effectively...
-
Team Lead for Customer Services
2 weeks ago
Mumbai, Maharashtra, India Etraveli AB Full timeEtraveli Group, the world leader in tech solutions and travel fulfillment, is looking for a dynamic Team Leader to join our Customer Services department.This is a fantastic opportunity to work with a talented team of professionals and help drive positive change in the customer experience.About the RoleOur ideal candidate will possess strong leadership...
-
Customer Service Representative
2 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Service Director
3 weeks ago
Mumbai, Maharashtra, India Titan Jet Care Service Limited Full timeJob OverviewWe are seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer satisfaction and loyalty.Lead a team of customer service agents to provide timely and effective resolutions to customer...
-
Customer Service Team Lead
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Description:Role Summary:The Assistant Manager Guest Services FB Service FrontOffice will be responsible for assisting the Guest Service Manager in the daily operations of the front office and food and beverage service departments.Key Responsibilities:Conduct training sessions for front office and food and beverage employees.Assist in the formulation of...
-
Customer Service Assistant
2 months ago
Mumbai, Maharashtra, India TEAM DIGI MARKETING Full timeCustomer Service cum Operation Executive Total Experience 2-3 Years Location -Thane Pay: Up to ₹300,000.00 per year **Experience**: - total work: 3 years (preferred) - Customer service: 2 years (preferred) - ERP systems: 1 year (preferred) - Logistics: 1 year (preferred) - Import/Export/Sea/Air: 1 year (preferred) Work Location: In person
-
Customer Service Team Lead
7 days ago
Mumbai, Maharashtra, India Illusion Dental Laboratory Full timeJob OverviewAt Illusion Dental Laboratory, we are seeking a skilled Customer Service Team Lead to oversee our customer service team and ensure exceptional service delivery to clients. This role requires a proven leader with expertise in customer service, problem-solving, and team management.Key Responsibilities:Lead the customer service team and ensure they...
-
Customer Service Team Lead
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Limited Full timeJob PurposeEnsure that benchmark levels of service are maintained across all customer touchpoints and manage critical customer escalations and all service level agreements (SLAs).Key ResponsibilitiesCoordinate and manage the closure of all customer issues referred to the circle from the partner team, Response & Resolution PF.Execute or coordinate...
-
Customer Care Team Lead
3 weeks ago
Mumbai, Maharashtra, India The Nielsen Company Full timeJob Title: Customer Care Team LeadWe are seeking a highly skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:* Lead a team of customer...
-
Customer Care Team Lead
2 weeks ago
Mumbai, Maharashtra, India The Nielsen Company Full timeJob Title: Customer Care Team LeadAbout the Role:We are seeking a skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our customer service team, you will be responsible for supervising the operations of our Customer Care team, ensuring that our customers receive exceptional support and service.Key Responsibilities:*...
-
Customer Service Representative
1 week ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...