Program Manager, GSF
3 days ago
Key job responsibilities
1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.
2. Work with tech teams for new product design and tech enhancement for operations as customers
3. Creating roadmap of Product development and milestones for pilot and phase roll out.
4. Specific configuration and tool set up, UAT.
5. Change management
6. Operations and ACES on boarding and readiness.
7. Defining and achieving success metrics.
8. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
9. Documentation and archiving.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND | Bengaluru, KA, IND
BASIC QUALIFICATIONS
- Experience working cross functionally with tech and non-tech teams- Experience in leading projects and programs in an operational setting
- Experience using data and metrics to drive improvements
PREFERRED QUALIFICATIONS
- MBA-
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