Service Desk Engineer

2 days ago


Bhubaneshwar, India Jio Full time

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with a wide range of digital apps and services. We excel in delivering functionality, usability, and scalability with cutting-edge 5G solutions, cloud-native platforms, and BSS solutions for seamless deployment on private or public clouds. Headquartered in Navi Mumbai, Jio is a prominent name in the Media & Telecommunications industry, dedicated to providing innovative solutions for both B2C and B2B customers.


Job Overview

We are seeking a dynamic Service Desk Engineer for a Full-Time role located in Bhubaneswar. This mid-level position involves managing and handling service desk calls and providing technical support to our vast customer base. The ideal candidate will play a crucial role in ensuring seamless operation and support, employing strong problem-solving skills and utilizing service desk tools efficiently.


Qualifications and Skills

  • Proficiency in call handling processes to effectively manage incoming requests and ensure customer satisfaction (Mandatory skill).
  • Experience with service desk operations to provide timely support and maintain efficient communication (Mandatory skill).
  • Comprehensive understanding of the ITIL Framework for managing IT services and delivering high-quality service support.
  • Familiarity with ticketing systems for tracking and resolving service requests efficiently and documenting solutions.
  • Hands-on experience with desktop support, addressing client and end-user hardware/software issues promptly.
  • Proficiency in utilizing service desk tools to deliver support services effectively and streamline operations.
  • Strong analytical skills to identify recurring issues and implement solutions for continuous improvement.
  • Excellent communication skills to interact with clients and technical teams, providing clear status updates and solutions.


Roles and Responsibilities

  • Handle incoming service desk calls and queries, ensuring timely and effective resolution of customer issues.
  • Utilize ITIL Framework methodologies to manage and deliver quality IT service management solutions.
  • Administer and operate ticketing systems, prioritizing and documenting all service requests efficiently.
  • Provide desktop support, including troubleshooting and resolving hardware/software issues for end-users.
  • Employ service desk tools to enhance support service delivery and ensure optimized service operations.
  • Collaborate with cross-functional teams to address complex service issues and facilitate continuous service improvement.
  • Maintain clear and professional communication with clients and team members to deliver support and updates effectively.
  • Identify opportunities for process optimization and contribute to projects aimed at enhancing customer experience.


  • Bhubaneshwar, India TechnoShrine InfoSolutions Full time

    Company DescriptionTechnoShrine InfoSolutions is a Software Test consulting and Development Company based in Bhubaneswar. We specialize in creating cost-effective custom solutions for software testing and development, with expertise in various domains such as Banking & Financial Services, Health Insurance, and eLearning. Our focus is on delivering...


  • Bhubaneshwar, Odisha, India TechnoShrine InfoSolutions Full time

    Company OverviewTechShrine InfoSolutions is a leading software testing and development consulting firm based in Bhubaneswar, with a specialization in creating cost-effective custom solutions for software testing and development.Job SummaryWe are seeking a highly skilled Information Technology Support Engineer to join our team at TechShrine InfoSolutions in...


  • Bhubaneshwar, India Odisha Job Consultancy Full time

    We are seeking a skilled Front Desk Receptionist to join our team at Odisha Job Consultancy in Bhubaneswar.The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong understanding of office administration. Responsibilities include:Welcome visitors, determine the nature of their visit, and direct them...


  • Bhubaneshwar, India Odisha Job Consultancy Full time

    Job Title: Cloud Services EngineerWe are seeking a highly skilled Cloud Services Engineer to join our team at "{company}".About the Role:As a Cloud Services Engineer, you will be responsible for designing, building, and maintaining cloud-based systems and applications.Key Responsibilities:• Develop and implement cloud-based solutions using AWS and Azure...

  • Service Technician

    3 weeks ago


    Bhubaneshwar, Odisha, India Larsen & Toubro Full time

    Job Title: Service TechnicianL&T Construction and Mining Machinery is a leading player in the construction and mining equipment industry. As a Service Technician, you will be responsible for commissioning and warranty service of construction machines at customer job sites.Key Responsibilities:Commissioning and troubleshooting of construction...

  • Duty Manager

    4 weeks ago


    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job SummaryThe Duty Manager is responsible for overseeing the daily operations of the hotel's front office, ensuring that all guests receive exceptional service and that the hotel's standards are consistently met. This includes managing the front desk, handling guest complaints, and coordinating with other departments to ensure seamless guest experiences.Key...


  • Bhubaneshwar, India Odisha Job Consultancy Full time

    Job Title: Front Office ReceptionistWe are seeking a highly skilled and organized Front Office Receptionist to join our team at Odisha Job Consultancy.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk operations, including answering phone calls and redirecting them to the appropriate person or...

  • Receptionist

    6 months ago


    Bhubaneshwar, India SURYA WEB DEVELOPMENT Full time

    **Key Responsibilities**: - Greet and assist visitors with a friendly and professional demeanor. - Answer and direct phone calls to the appropriate personnel. - Manage the company's front desk, ensuring it is clean and organized. - Handle incoming and outgoing mail and packages. - Maintain office supplies and keep inventory. - Schedule appointments and...

  • Service Mechanic

    4 weeks ago


    Bhubaneshwar, Odisha, India Larsen & Toubro Full time

    Job Title: Service Mechanic L&T Construction and Mining Machinery is seeking a Service Mechanic to join our team. As a pioneer in excavator technology in India, L&T has been at the forefront of the Construction & Mining Equipment Industry. We have nurtured business partnerships with global leaders, Komatsu-Japan, to offer products that conform to...

  • Entainment Engineer

    4 weeks ago


    Bhubaneshwar, India CANOPUS ENGINEERING SERVICES Full time

    Job Title: Entainment Engineer Job Summary: We are seeking an experienced Entainment Engineer to join our team at Canopus Engineering Services. As an Entainment Engineer, you will be responsible for reviewing and categorizing equipment and assets into critical, moderate, and normal categories based on ISO standards and health. Key...

  • Sales Engineer

    4 weeks ago


    Bhubaneshwar, Odisha, India 2coms Full time

    Sales EngineerAt 2coms, we are looking for a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will play a key role in understanding customer needs and aligning product offerings with their requirements.Key Responsibilities:Understanding our product/service's technical features, functionalities, and benefits.Studying customer needs,...


  • Bhubaneshwar, India Carrier Full time

    Country: IndiaLocation: Infocity Road, Chandaka Industrial Area, Patia, Floor 7, Unit No. DCB 712, DLF Cyber City, Bhubaneswar-751024, Odisha, IndiaRole:  Service- AccountsLocation: Bhubaneswar, IndiaFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to...


  • Bhubaneshwar, Odisha, India Spikewell Full time

    Job Overview:We are seeking an experienced cloud infrastructure manager to oversee, monitor and support our Microsoft Azure services. This role requires a comprehensive understanding of cloud architecture best practices and extensive experience configuring and managing Azure resources.Key Responsibilities:Provide administrative support for cloud solutions...


  • Bhubaneshwar, Odisha, India Tata Consultancy Services Full time

    Role Overview:">Tata Consultancy Services invites experienced professionals to take on the challenging role of Software Engineering Manager, leveraging expertise in Core Java/Spring boot/Java J2EE technologies.">About the Role:">This position requires a strong technical background with at least 5 years of experience in software engineering and management....

  • Sales Engineer

    1 month ago


    Bhubaneshwar, Odisha, India 2coms Full time

    Job Title: Sales EngineerJob Summary:As a Sales Engineer at 2coms, you will play a crucial role in understanding customer needs and aligning our product offerings with their requirements. You will provide technical expertise and guidance to customers throughout the sales process, conducting product demonstrations and delivering compelling presentations to...


  • Bhubaneshwar, India Odisha Job Consultancy Full time

    We are seeking a skilled Front Office Receptionist to provide exceptional administrative support and ensure the smooth operation of our front desk.Key Responsibilities:Provide professional and friendly greetings to clients and visitorsAnswer phone calls and redirect them to the appropriate person or departmentOffer accurate information in-person and via...

  • IT Helpdesk Support

    5 months ago


    Bhubaneshwar, India Valeur Fabtex Pvt. Ltd. Full time

    **Responsibilities** - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products...


  • Bhubaneshwar, India RUD India Chain Pvt Ltd Full time

    Company DescriptionRUD India Chain Pvt Ltd is a Total Material Handling Solution Provider since 1994. The company offers a comprehensive range of high-quality Round Steel Link Chains, Forged Link Chains, Conveyors, Spreader Beams, and various Lifting and Lashing Solutions. RUD India is known for its innovative conveying and lifting technology, tailored...


  • Bhubaneshwar, India Odisha Job Consultancy Full time

    Job Title:Administrative Support OfficerAbout the Role:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at Odisha Job Consultancy. As an Administrative Support Officer, you will be responsible for providing exceptional administrative support to our clients and visitors.Key Responsibilities:Greet and Welcome Clients:...


  • Bhubaneshwar, India CANOPUS ENGINEERING SERVICES Full time

    Job Description:We are seeking a highly skilled Sales Engineer to join our team at Canopus Engineering Services. As an Industrial Sales Engineer, you will be responsible for identifying client requirements in various manufacturing units, creating leads, following up, and submitting quotations. Your key responsibilities will include:Identifying Client...