IT Helpdesk Support
3 months ago
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Requirements and skills**
- Proven experience as a **help desk technician** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English & regional language.
- Excellent communication skills
- Customer-oriented and cool-tempered
- **BSc/BA/ BE in IT, Computer Science or relevant field.**
**Experience - 1 to 3 Years of experience in same field.**
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
**Speak with the employer**
+91 9990322633
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