Duty Manager

2 weeks ago


Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time
Job Summary

The Duty Manager is responsible for overseeing the daily operations of the hotel's front office, ensuring that all guests receive exceptional service and that the hotel's standards are consistently met. This includes managing the front desk, handling guest complaints, and coordinating with other departments to ensure seamless guest experiences.

Key Responsibilities
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage the front desk and ensure that all guests receive timely and efficient service
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Coordinate with other departments to ensure that all guest requests are met
  • Monitor and report on key performance indicators (KPIs) such as guest satisfaction and revenue growth

Requirements
  • Proven experience in a similar role or in a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively

Working at The Indian Hotels Company Limited

The Indian Hotels Company Limited is a leading hospitality company that operates several hotels and resorts across India and around the world. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
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