Duty Manager Lead

7 days ago

Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time
Job Responsibilities

Key Responsibilities:

  • Develops and implements operational strategies to prioritize, organize, and accomplish daily tasks.
  • Assists the Front Office Manager in planning and implementing the annual plan using the TBEM framework, ensuring alignment with departmental objectives and overall hotel strategy.
  • Ensures daily performance and manages revenue through revenue and yield management techniques, focusing on generating incremental revenue through Early Check-in and Late Check-outs.
  • Encourages team members to cross-sell hotel services, such as Spa, Restaurants, and Travel Services.
  • Monitors the business of competitor hotels in terms of new accounts and rates.
  • Maintains the Log Book and effectively follows up on the system to check the daily arrival list and monitors all VIP movements.
  • Monitors adherence to all policies and procedures to reduce bad debts and rebates.
  • Coordinates with Security and Housekeeping departments to ensure compliance with hotel security, hygiene, and aesthetic standards.
  • Prepares reports on Occupancy, Average rates, and Reservations.
  • Maintains the Guest History System and updates all guest profiles.
  • Ensures adherence to operational standards for all processes.
  • Responds to and handles guest problems and complaints.
  • Staffs and schedules shifts, allocating duties as needed.
  • Facilitates learning and development for team members.
  • Establishes and maintains open, collaborative relationships with associates.
  • Prepares department duty rosters and approves leave in consultation with the department head.
  • Ensures regular communication with associates to create awareness of business objectives.
  • Communicates expectations, recognizes performance, and produces desired results with associates.
  • Assists the Front Office Manager in creating a culture of recognition through the STARS program.
  • Assists department heads in reviewing audit findings and takes corrective measures to ensure compliance.
  • Conducts internal audit checklists according to IHCL Safety Guidelines.
  • Adheres to all departmental legal compliances and ensures team members follow the same.
  • Ensures statutory requirements for in-house guests are met.
  • Assists department heads in identifying risks and develops HIRA.
  • Assists department heads in adhering to safety roles and responsibilities according to PCM and IMBC SOPs.
Job Requirements

Key Requirements:

  • Advertises all vacancies on the internal job portal.
  • Ensures timely disbursement of offer/intent letters, pre-employment formalities, appointment, confirmation, role enhancement letters to employees.
  • Assists the Human resources team in identifying strategies to retain talent and minimize attrition, especially frontline employees.
  • Assists the Human resources head in identifying and developing strategies to increase gender diversity and attain targets communicated.
  • Ensures employee entry and exit formalities are followed according to laid-down processes.
  • Adheres to contractor/vendor management provisions according to guidelines specified.
  • Follows up and ensures contractors submit monthly invoices with relevant supportings for payment of dues.
  • Verifies invoices related to monthly payments to contractors and puts them up to the HR head for approval.
  • Ensures contractors' compliance with statutes such as Provident Fund, Employees State Insurance, Contract Labour, Regulation and Abolition Act, Payment of Bonus Act, Payment of Wages Act, Payment of Gratuity Act, etc.
  • Ensures contractors provide additional manpower during business exigencies.
  • Adheres to provisions laid out in the benefits manual and staff policies and procedures manual/handbook.
  • Administers attendance, leave, and other related reimbursement activities in a timely manner.
  • Assists the HR team in administering disciplinary procedures according to statute or provisions of the standing orders in case of misconduct, acts of negligence, acts of moral turpitude, etc.
  • Adheres to various provisions under various statutory legislations such as Employees Provident Fund Act, Employees State Insurance Act, Payment of Wages Act, Industrial Dispute Act, Contract Labour Regulation and Abolition Act, Payment of Bonus Act, Payment of Gratuity Act, Shops and Commercial Establishments Act, Prevention, Prohibition & Redressal of Sexual Harassment at Work Place Act, etc.
  • Updates the status on adherence to various statutory legislations in the Legatrix application along with supporting documents.
  • Updates all relevant information related to employees on the notice board, e-screens, etc.
  • Assists the HR team in conducting various employment engagement/joy @ work activities to maintain an energized workforce and employee well-being.
  • Follows up on any other reward and recognition program as per practice at the hotel level.
  • Liaises with various NGOs to volunteer in various CSR activities as per the hotel CSR plan.
  • Participates in Tata Volunteering Week/Month initiative.
  • Adheres to affirmative action (AA) plan.
  • Administers various employee-related facilities such as Staff Dining, Staff Accommodation, Ladies' Night Drop, Day Care centre, Lockers, and restrooms according to laid-down standards.
  • Adheres to all roles and responsibilities related to safety as defined by the hotel from time to time.

  • Duty Manager

    2 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job SummaryThe Duty Manager is responsible for overseeing the daily operations of the hotel's front office, ensuring that all guests receive exceptional service and that the hotel's standards are consistently met. This includes managing the front desk, handling guest complaints, and coordinating with other departments to ensure seamless guest experiences.Key...

  • Duty Manager

    2 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job SummaryThe Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently. This includes managing the front office, handling guest complaints, and coordinating with other departments to ensure seamless service delivery.Key ResponsibilitiesDevelop and implement...

  • Duty Manager

    4 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job ResponsibilitiesDevelops specific goals and plans to prioritize, organize, and accomplish work.Assists the Front Office Manager in implementing the annual plan using the TBEM framework, linking the department's objectives and overall strategy.Ensures daily performance and manages revenue through revenue and yield management techniques.Focuses on...

  • Duty Manager

    3 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at The Indian Hotels Company Limited. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management of hotel operations.Key ResponsibilitiesDevelop and implement...

  • Duty Manager

    3 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job SummaryAs a Duty Manager at The Indian Hotels Company Limited, you will be responsible for overseeing the daily operations of the front office, ensuring seamless guest experiences, and driving revenue growth. Your key responsibilities will include:Key Responsibilities* Develop and implement strategies to improve guest satisfaction and loyalty* Manage...

  • Duty Manager

    4 weeks ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job Title: Duty ManagerJob Summary:The Duty Manager is responsible for ensuring the smooth operation of the hotel's front desk and guest services. This includes managing the daily performance, revenue, and yield management techniques, as well as generating incremental revenue through early check-ins and late check-outs.Key Responsibilities:Develops specific...

  • Duty Manager

    1 week ago

    Bhubaneshwar, Odisha, India The Indian Hotels Company Limited Full time

    Job ResponsibilitiesKey Performance Areas:• Develop and implement operational strategies to enhance guest satisfaction and revenue growth.• Collaborate with the Front Office Manager to execute the annual plan, ensuring seamless integration with the department's objectives and overall strategy.• Oversee daily performance and manage revenue through...

  • Area Manager

    3 weeks ago

    Bhubaneshwar, Odisha, India Schindler Group Full time

    We Elevate... Your ResponsibilitiesRole:The Area Manager- Field Operations would be responsible for executing the overall business strategy at his/her location resulting into continual improvement in Profitability, Safety, Quality, ROI, Employee morale, Customer Satisfaction and should also ensure compliances (statutory and/or...

  • Senior Design Lead

    2 weeks ago

    Bhubaneshwar, Odisha, India Livspace Full time

    Job Title: Senior Design LeadAt Livspace, we are seeking a highly experienced and skilled Senior Design Lead to join our team. As a Senior Design Lead, you will be responsible for managing the design process for multiple projects simultaneously.Key Responsibilities:Manage a team of designers to ensure timely delivery of projectsDevelop and implement design...

  • Cloud Engineering Lead

    3 weeks ago

    Bhubaneshwar, Odisha, India Tata Consultancy Services Full time

    Role: Cloud Engineering LeadExperience range: 7-13 yearsLocation: Bhubaneswar ONLYJob description:Key Responsibilities:Design and implement scalable cloud architectures on AWSDevelop and execute strategies for cloud migration and optimizationLead a team of engineers in implementing DevOps practices and toolsCollaborate with cross-functional teams to ensure...

  • Customer Service Representative

    3 weeks ago

    Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company is a leading marketing organization in Odisha dealing in Industrial products of MNC Companies.Hiring for : Customer Support ExecutiveKey Responsibilities: Assist clients with queries and concerns related to our products. Collaborate with the sales team to identify new business opportunities. Provide excellent customer service to ensure...

  • Senior Java Developer Lead

    4 weeks ago

    Bhubaneshwar, Odisha, India VVDN Technologies Pvt Ltd Full time

    Job Title: Senior Java Developer LeadAbout the Role:VVDN Technologies Pvt Ltd is seeking a highly skilled and experienced Senior Java Developer Lead to join our team. As a Senior Java Developer Lead, you will be responsible for leading and mentoring a team of Java developers, providing technical guidance and support.Key Responsibilities:Design, develop,...

  • SAP ABAP Consultant Lead

    4 weeks ago

    Bhubaneshwar, Odisha, India Global Placement Services Full time

    SAP ABAP ExpertiseWe are seeking a highly skilled SAP ABAP Consultant to lead our team in delivering exceptional solutions. As a Lead Consultant, you will be responsible for overseeing the implementation of SAP ABAP projects, ensuring timely delivery, and maintaining high-quality standards.Key Responsibilities:Lead and manage SAP ABAP development teams to...

  • Software Development Team Lead

    4 weeks ago

    Bhubaneshwar, Odisha, India Digit Life Insurance Full time

    Job Title: Engineering Manager and Center HeadWe are seeking an experienced Engineering Manager and Center Head to lead our development team in Bhubaneshwar. The ideal candidate will be responsible for managing and inspiring their team to achieve their performance metrics.Key Responsibilities:Heading a development center of BhubaneshwarBeing part of the core...

  • Business Development Associate

    3 weeks ago

    Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company is a leading marketing organization in the industry, specializing in industrial products of multinational companies.We are seeking a highly skilled Sales Coordinator to join our team.Key Responsibilities:• Assist in sales and customer support activities to drive business growth.• Collaborate with cross-functional teams to achieve sales...

  • Health Insurance Cluster Lead

    4 weeks ago

    Bhubaneshwar, Odisha, India Allianz Full time

    About the Role:We are seeking a highly skilled and experienced professional to lead our Health Insurance Cluster. As a key member of our team, you will be responsible for driving business growth, developing and implementing strategies to improve customer satisfaction, and managing a team of sales professionals.Key Responsibilities:Develop and execute...

  • Business Operations Specialist

    2 weeks ago

    Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company, a leading marketing organization in Odisha, is seeking a highly skilled professional to fill the role of Business Operations Specialist.Hiring for: Business Operations SpecialistKey Responsibilities:• Assist in managing day-to-day business operations, ensuring seamless execution of tasks and projects.• Collaborate with the sales team to...

  • Digital Marketing and Creative Projects Lead

    7 days ago

    Bhubaneshwar, Odisha, India MagnetCA Full time

    We are seeking a highly skilled Digital Marketing and Creative Projects Lead to oversee the development and execution of our digital marketing campaigns and creative projects across channels like social media, SEO, and email. This role is ideal for a strategic, detail-oriented, and creative professional with team management experience.Key...

  • QA Lead

    4 weeks ago

    Bhubaneshwar, Odisha, India ISERVEU TECHNOLOGY Full time

    About ISERVEU TECHNOLOGYiServeU is a leading banking infrastructure platform provider, enabling financial enterprises to offer embedded banking services to their end customers. Our cloud-native, microservices-enabled, distributed platform offers over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other...

  • Software Engineering Team Lead

    3 weeks ago

    Bhubaneshwar, Odisha, India Digit Life Insurance Full time

    The ideal candidate will be responsible for leading and inspiring their team to achieve their performance metrics. This role involves strategizing, product delivery, solutioning, and staff management.Key Responsibilities:Heading a development center and being part of the core development team by being hands-on in engineering and development of web and mobile...