Global Adoption Executive

6 months ago


Bengaluru, India Havas Media India Pvt Ltd Full time

Description

:

Mission & Responsibilities

Faster the user’s adoption of tools by building a strong relationship with them (provide timely support, collect feedbacks, provide training, etc.)

Manage user’s Service Desks (improve and monitor the existing support processes, answer tickets and support users).

Create dashboardsand track adoptionKPIs

Become Train the Trainers for Local Admins and Super Users (Subject master experts).

Build easy to handle new user guides.

Create tools documentation or update the existing tools documentation by integrating upcoming new features.

Participatebuilding modular training programs & plans.

Participate to the implementation and the follow-up of change and support plans.

Animate the different user trainings in support to the products owners.

Ensure all the key stakeholders are compliant and engaged with the user’s support principles and strategies

Experience 

Graduated with a Master degree or equivalent with a specialisation in project management 

Experience in supporting digital transformation projects / media agency knowledge is a plus

Key Competencies

Ticketing management tools (JIRA and Zendesk)

Perfect knowledge of MS office tools

Basic knowledge and understanding of AI

A fast learner, organized and team player

Can explain complex things so that they become clear and simple

Strong written and spoken communication

Analytics and synthesis

Data savvy

#LI-CO1

Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.



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