Global Adoption Executive
6 months ago
Hybrid
Agency:
Havas Media Group
Job Description Summary:
Havas mission is to make a meaningful difference to brands, businesses, and people. To make this a reality, we develop tools to automate and increase the performance of our services, exploiting the technologies and data available in our business. These tools are intended for different kind of internal users, with different backgrounds, skills and know-how. Therefore, we built an adoption management team to intervene with this diversity of personas, whether in terms of technical knowledge, professional maturity, or culture.
As a Global Adoption Executive, you will be integrated into the change management team and take part in building and implementing a user-centric adoption approach for “Converged”, the suite of tools developed for supporting the agency end to end process.
Job Description:
- Mission & Responsibilities- Faster the user’s adoption of tools by building a strong relationship with them (provide timely support, collect feedbacks, provide training, etc.)-
- Manage user’s Service Desks (improve and monitor the existing support processes, answer tickets and support users).-
- Create dashboards and track adoption KPIs-
- Become Train the Trainers for Local Admins and Super Users (Subject master experts).-
- Build easy to handle new user guides.-
- Create tools documentation or update the existing tools documentation by integrating upcoming new features.-
- Participate building modular training programs & plans.-
- Participate to the implementation and the follow-up of change and support plans.-
- Animate the different user trainings in support to the products owners.-
- Ensure all the key stakeholders are compliant and engaged with the user’s support principles and strategiesExperience
- Graduated with a Master degree or equivalent with a specialisation in project management
- Experience in supporting digital transformation projects / media agency knowledge is a plus
Key Competencies- Ticketing management tools (JIRA and Zendesk)-
- Perfect knowledge of MS office tools-
- Basic knowledge and understanding of AI-
- A fast learner, organized and team player-
- Can explain complex things so that they become clear and simple-
- Strong written and spoken communication-
- Analytics and synthesis-
- Data savvy- #LI-CO1
Contract Type:
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
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