Contact center executive

3 weeks ago


New Delhi, India PeopleCert Full time

PeopleCert is looking for a Contact Centre Executive, who will be responsible for handling Customer/Students related queries through inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.

As a Contact center executive, your tasks will include the following:

Providing in-depth information to prospective learners, this includes counselling through phone, email, WhatsApp, etc. Responsible for managing, follow up and converting leads for Language Cert Tests. Identifying references through the existing customer base to increase the Sales pipeline Update details pertaining to lead discussions & conversion real-time on CRM software Responsible for adherence of the inside sales process, tools and data management. Handle Objections in order to complete exam registrations. Maintain effective communication (outbound calls) till the time the lead is enrolled for the test. Meet and exceed the target in terms of number of enrolments. Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert. Ensure that relevant correspondence is handled within the set KPI standards. Monitor and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards. Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees. Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence.


What we look for:

Bachelor’s degree any discipline will be an asset Minimum 1 year experience in similar position/ function Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Service Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Advanced computer literacy is required. Excellent interpersonal, verbal, and written communication skills. Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment Flexible to extend shift hrs and work weekend as per work requirement Proficiency in MS Office Suite (Outlook, Word, Excel) Ability to approach any situation with patience and empathy. Passionate for Customer service Experience working on CRM application for an Inside sales process will be preferred.


What we offer:

Monthly Bonus upon Performance Work in an international, dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees Huge learning experience in using best practices and global environment Constant personal and professional development 100% Virtual Hiring Process


If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you


  • Contact Center Sr.

    4 weeks ago


    delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...

  • Contact Center Sr.

    4 weeks ago


    Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

  • Contact Center Sr.

    2 weeks ago


    Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

  • Contact Center Sr.

    2 days ago


    delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...

  • Contact Center

    6 days ago


    New Delhi, India ECO Rent A Car Full time

    **Roles and responsibilities**: Delivering the defined daily/weekly/monthly productivity and quality targets Delivering the planned man hours to ensure efficient operations Adapting to deliver on the new task assigned by the TL/Supervisor Interacting with the Internal and external customers to ensure a customer query is addressed, thus displaying a sense...


  • new delhi, India 24 Hours Group Full time

    This is a remote position. DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • New Delhi, India 24 Hours Group Full time

    This is a remote position.DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • New Delhi, India 24 Hours Group Full time

    This is a remote position.DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • new delhi, India 24 Hours Group Full time

    Job Description This is a remote position. DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set...


  • new delhi, India 24 Hours Group Full time

    Job Description This is a remote position. DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set...


  • New Delhi, India Lycus Business Services pvt ltd Full time

    **1. Vendor Selection and Onboarding**: Collaborate with stakeholders to identify contact center vendor requirements and evaluate potential vendors based on their capabilities, capacity, and performance. Coordinate vendor onboarding activities, including contract negotiations, service level agreement (SLA) development, and compliance with company policies...

  • Walk-in Interview

    6 days ago


    New Delhi, India ECO Rent A Car Full time

    **Job description** **Roles and responsibilities**: Delivering the defined daily/weekly/monthly productivity and quality targets Delivering the planned man hours to ensure efficient operations Adapting to deliver on the new task assigned by the TL/Supervisor Interacting with the Internal and external customers to ensure a customer query is addressed,...


  • delhi, India Allegis Global Solutions Full time

    We are currently hiring for Voice process roles for one of the Leading MNC Banks in Bangalore .Interview Process· Aptitude & English Communication Skills tests· F2F interviewsAbout ClientOne of the largest global banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from...


  • Delhi, India Allegis Global Solutions Full time

    We are currently hiring forVoiceprocess roles for one of the Leading MNCBanksinBangalore .Interview Process· Aptitude & English Communication Skills tests· F2F interviewsAbout ClientOne of the largest global banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual...


  • delhi, India Magicbricks Full time

    Magicbricks, a leading real estate platform, is seeking an experienced and dynamic individual to join our team as the Head of Operations for our Contact Center. As the Head of Operations, you will play a crucial role in optimizing the efficiency of our contact center operations, driving outbound tele sales initiatives, and enhancing customer engagement. If...


  • Delhi, India ADEREN Full time

    Job DescriptionBUSCAMOS :Ingeniero de Software Contact Center - GenesysProfesional con experiencia de al menos 3 años como Ingeniero de Software de Contact Center.EEXPERIENCIA & SKILLSOBLIGATORIOS● Experiencia en desarrollo usando Java● Experiencia comprobada en integraciones multicanal y bots aplicados en los diferentes canales (Chat, Whatsapp, otros...


  • Delhi, India Walmart Global Tech Full time

    - Job Title – RESOLUTION SPECIALIST, CONTACT CENTER- Position Level – K- Work Location – Bangalore- 10 months – 3 Years of relevant customer service experience- Shift : Night Shift ( Permanent )Resume shortlisted candidates will be invited for the Face to Face Interview discussion on 1st June 2024 @Bangalore Office.Please share your resumes to * * to...


  • New Delhi, India Fabrocare Health Private Limited Full time

    Fabrocare Health Private Limited, is a healthcare company and a diagnostics lab. We have our own in-house call center for customer connect. We are Hiring for Call Center Executives (20), Freshers & Experienced, Decent Salary, Huge Incentives, Day Shift Only, undergrads can also apply. Salary 10k to 25k, **Job Types**: Full-time, Regular / Permanent,...


  • Delhi, Delhi, India Rezoni Full time

    **Employer Information**: - Contact Name: Ritvik Bansal - Contact Number: 9650836836 **Position**: Call Center / Customer Support Executive **Location**: Lajpat Nagar, South Delhi, New Delhi 110024 **Work Type**: Work from Office **Responsibilities**: - Call customers to convert them to purchase from us. - Call customers who have already purchased but...


  • Delhi, India Teleperformance Full time

    Min 4yrs experience in Contact Center Recruitments only. Hands-on experience in Recruiting Senior role (Director and Above). Hands-on with Sourcing channels and should be versed with headhunts and out of the box thinking to close positions. End to End recruitment process for a new hiring/ hired (sourcing, salary negotiation, stakeholder management etc). Need...