Aa - Contact Centre Am

6 months ago


New Delhi, India Lycus Business Services pvt ltd Full time

**1. Vendor Selection and Onboarding**: Collaborate with stakeholders to identify contact center vendor requirements and evaluate potential vendors based on their capabilities, capacity, and performance. Coordinate vendor onboarding activities, including contract negotiations, service level agreement (SLA) development, and compliance with company policies and procedures. 2.

**Vendor Performance Monitoring and Reporting**: Establish and maintain key performance indicators (KPIs) and metrics to measure vendor performance and compliance with contractual obligations. Conduct regular performance reviews and vendor scorecard assessments to identify areas of improvement and ensure adherence to SLAs. Prepare and present reports on vendor performance, highlighting trends, issues, and improvement opportunities to management. 3.

**Relationship Management**: Cultivate strong relationships with vendor partners, acting as the primary point of contact for escalations, issue resolution, and ongoing collaboration. Conduct regular meetings with vendors to discuss performance, operational updates, and improvement initiatives. Address any concerns or disputes promptly and professionally, fostering a collaborative and productive vendor relationship. 4.

**Continuous Improvement**: Identify process inefficiencies, bottlenecks, and areas for improvement in vendor operations. Develop and implement improvement plans, in collaboration with vendors and internal stakeholders, to optimize processes, enhance service quality, and reduce costs. Stay updated on industry trends, best practices, and emerging technologies related to contact center operations and vendor management. 5.

**Contract and Financial Management**: Ensure compliance with contractual agreements, including pricing, deliverables, and service levels. Collaborate with procurement and finance teams to track vendor performance against contractual obligations and manage invoices and payments accurately. Knowledge, Skills and Experience Qualification Graduate Requirement Proven experience in vendor management within a contact center or customer service environment. Proven experience in vendor management within a contact center or customer service environment.

Strong analytical and problem-solving skills, with the ability to identify and address operational gaps and performance issues. Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders. Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders. Strong negotiation and contract management skills.

Ability to thrive in a fast-paced and dynamic work environment, managing multiple priorities and deadlines. Ability to thrive in a fast-paced and dynamic work environment, managing multiple priorities and deadlines.


  • Snr Adviser

    6 months ago


    New Delhi, India Rio Tinto Full time

    **Senior Adviser - Contact Centre** **About the role** Sr. Adviser - Contact Centre leads end-to-end contact Centre operations, providing personalized support to global teams, resolving escalations, driving continuous improvement, and promoting RT3C values. They possess strong leadership skills, extensive knowledge of contact centre operations and HR...


  • Delhi, Delhi, India CliqHR Full time

    **Contact Centre Transformation Expertise**CliqHR is seeking an experienced Technical Architect to lead the design and implementation of a state-of-the-art Contact Centre solution using AWS Connect. The ideal candidate will have a deep understanding of AWS services, extensive experience in the Contact Centre domain, and a proven track record of leading...


  • Delhi, Delhi, India CliqHR Full time

    Job Description:The Technical Architect will be responsible for designing and implementing a cutting-edge Contact Centre solution using AWS Connect. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale...


  • Delhi, Delhi, India Colt Data Centre Services Full time

    Job DescriptionWe are seeking an experienced Electrical Design Manager to join our team at Colt Data Centre Services.Role Summary:Lead the design and implementation of electrical systems for data centre projects.Collaborate with cross-functional teams, including architecture, engineering, and construction.Maintain high-quality designs that meet industry...


  • Delhi, Delhi, India INT Fertility Centre pvt ltd Full time

    **About the company**: Risaa IVF is a network of 10 IVF clinics located in India, Nepal, and Bangladesh, with its headquarters in New Delhi. Risaa IVF is backed by India’s leading IVF specialist Dr. Rita Bakshi, along with a dedicated team committed to providing a warm and understanding environment as you seek fertility diagnosis and treatment. Established...

  • Am Sales

    6 months ago


    New Delhi, India NetSysCon Consulting Full time

    We are looking for an AM Sales for a global MNC manufacturing construction material. **Job Profile**: Actively promote cross-material specifications To create and project manage projects up to contract award Build strong relationships with specifiers within territory Market knowledge in own territory Introduce and promote new products into territory...

  • Centre Administrator

    6 months ago


    Rajouri Garden, Delhi, Delhi, India Amigo Academy PVT LTD Full time

    **Description** We are currently seeking a highly organized and detail-oriented Centre Admin to join our team. As the Centre Admin, you will be responsible for overseeing the day-to-day operations of our centre, ensuring it runs smoothly and efficiently. Your exceptional multitasking abilities and excellent communication skills will be crucial in...


  • new delhi, India Centre for Social and Behaviour Change Full time

    Job Title : Senior Programme Manager, Behavioural Insights Unit - UP Reports to: Deputy Director for Policy Location: Lucknow, Uttar Pradesh Experience (in years): 7+ years Nature of work: Full-time About the Centre for Social and Behaviour Change (CSBC): The Centre for Social and Behaviour Change (CSBC), Ashoka University – India’s leading...

  • Front Office Executive

    3 months ago


    Safdarjung Enclave, Delhi, Delhi, India Centre For Sight Full time

    **Centre For Sight is looking for below profile**: **Post**: Front Office Executive **Location**: Centre For Sight, B5/63, 24, Safdarjung Enclave, opposite Deer Park, Humayunpur, Safdarjung Enclave, New Delhi, Delhi 110029 **Shift Timings**: 9 AM to 6 PM **Good Communication Skills** Pay: ₹18,000.00 - ₹24,513.60 per month **Benefits**: - Health...


  • Delhi, Delhi, India Gem & Jewellery Information Centre Full time

    Job Title: Experienced Event Manager Wanted">Company Overview: The Gem & Jewellery Information Centre is a leading organisation in the industry, and we are seeking an experienced event manager to join our team.">About the Role: We are looking for a highly skilled event manager to lead our events team and oversee the end-to-end process of sourcing, engaging,...


  • Delhi, Delhi, India Dadu Medical Centre Full time

    Are you a seasoned account manager looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and driving business growth?Dadu Medical Centre is seeking a highly skilled Key Account Strategist to join our team. In this role, you will be responsible for managing key client relationships, developing and implementing...


  • Delhi, Delhi, India sapwood venture Full time

    _**URGENT HIRING is done for Delhi NCR and Hyderabad location**_ - _**MORE OPENING**_ - **Job View**:_ - The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Organization. - **Roles and...

  • Centre Manager

    2 days ago


    Delhi, India AltF Coworking Full time

    Designation: Centre ManagerDepartment : OperationsLocation : Noida (Sec 142)Experience : Min. 5 years in Hospitality Sector, preferable with a 5 Star Hotel / RestaurantNotice Period: Immediate JoinerBudget: Upto 6 LPAAbout the Job:The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will...


  • Delhi, India MediaTechTemple Full time

    **Required Call Centre Executive With Excellent communication and listening skills with good command over the English ,Tamil,Telugu,Kannada,Malyalam.** Contact Us 917597435543 918094740888 We are looking for a Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound...


  • new delhi, India Centre for Social and Behaviour Change Full time

    Job Title: Senior Programme Manager, Behavioural Insights Unit - UPReports to: Deputy Director for PolicyLocation: Lucknow, Uttar Pradesh Experience (in years): 7+ years Nature of work: Full-timeAbout the Centre for Social and Behaviour Change (CSBC):The Centre for Social and Behaviour Change (CSBC), Ashoka University – India’s leading Liberal Arts...


  • new delhi, India Centre for Social and Behaviour Change Full time

    Job Title : Senior Programme Manager, Behavioural Insights Unit - UP Reports to: Deputy Director for Policy Location: Lucknow, Uttar Pradesh  Experience (in years): 7+ years  Nature of work: Full-time About the Centre for Social and Behaviour Change (CSBC): The Centre for Social and Behaviour Change (CSBC), Ashoka University – India’s leading...

  • Associate - Ams Coe

    6 months ago


    Delhi, Delhi, India Bain & Company Inc Full time

    About us: Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our...


  • new delhi, India Centre for Child and Adolescent Wellbeing Full time

    JOB DESCRIPTION FOR PSYCHOLOGISTJob Profile:Taking one on one sessions of children and adolescents with neurodevelopmental disordersTaking one on one sessions with children with Neurodevelopmental DisordersDesigning home plans under supervisionWorking on community initiativesAssist in digital cognitive remediation therapyQualifications:Bachelors in...


  • New Delhi, India GANESH DIAGNOSTICS & IMAGING CENTRE Full time

    **FEMALE/MALE ULTRASOUND/ CARDIAC (ECHO,TMT, HOLTER), X-RAY MEDICAL TYPIST** Ultrasound,Cardiac,x-ray typing, medical typing **TYPING SPEED: 30-40 SPEED.** **GANESH DIAGNOSTICS & IMAGING CENTRE** **109, Pocket A-1, Near Deepali Chowk, Sector 08, Rohini, ROHINI EAST METRO STATION, New Delhi 110085.** **KINDLY BRING YOUR EDUCATIONAL DOCUMENT AND RESUME...

  • Call Centre Experts

    3 weeks ago


    delhi, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre ExpertsSpread the word and refer eligible candidates for this opportunity. Details below:Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services, ticketing,...