Technical Support Engineering Sr. Technical Specialist

4 weeks ago

Mumbai, India Ribbon Communications Operating Company Full time

About Us

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

Job description

Qualification

  • B.E. / B. tech in Electronics or Electronics and telecommunication.
  • 5-10 years of Experience in working with Telecom Transport/Optical/Data/SDN product-based companies.

Domain Skills

  • Expertize in LINUX/UNIX, windows O/S platforms
  • CCNA Certified
  • Good knowledge of Oracle Database, mongo DB, maria DB & VMWare.
  • Working knowledge of Open Stack.
  • SDN Open Flow Certification
  • Hands-on Experience on SDN architecture based application including Docker, Container, PaaS
  • Hands-on work experience on EMS/NMS & troubleshooting related to MNG is must.
  • Working experience of at least 3 years in TAC, Testing.
  • Understanding of advanced and emerging technologies in DATA COM & Optical Transport domain.
  • In depth knowledge of Routing Protocols: RIP, IS -IS, OSPF, BGP.
  • Understanding of advanced and emerging technologies like MPLS, L3-VPN, Traffic Engineering, QoS and Multicasting
  • In depth knowledge of Layer 2 protocols like VLAN, STP, RSTP,MSTP, LACP,802.1p, 802.1ag,QOS.
  • Knowledge on Multicasting protocols like IGMP, PIM with Hands on experience on MPLS
  • Experience in configuration and setup to prepare lab setup for testing & simulation of customer issues in lab.
  • Should be able to work independently, must be fast learner and strong will to support customer.
  • Effective communication skills and an ability to work effectively in a dynamic team environment.

 Preferred / Added Advantage:

  • Experience in working on Solaris platforms with Unix Scripting (Shell or any other scripting languages like PERL, python)
  • Oracle certification

Roles and Responsibility

  • Handling customer issues raised by T2 in daily activities within defined SLA.
  • Supporting SDN application, Engineering & operation support prior to network ready as well as post deployment.
  • Follow up on malfunctions revealed during operation and solving them with the development entities.
  • Working with tasks database using ERP system and handling issues coming from T2 India & T2-Global teams until they are resolved.

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