Technical Support Engineer

1 month ago

Mumbai, India Sectona Full time
Job DescriptionThe Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.

·

Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.

·

Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

·

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

·

Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.

·

Collect information and document bugs with Engineering for product issues that are impacting customers.

·

Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.

·

Create process or troubleshooting documentation in the support knowledge base.

Requirements

·

B.Sc (CS)/ B.Sc. (IT)/ IT Diploma

·

3-4 year experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.

·

Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.

·

Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.

·

Advanced troubleshooting & technical escalation management.

·

Implement, Operate and provide L2 Support for PAM solutions.

·

Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.

·

Ability to learn new technologies quickly.

·

Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)

·

Ability to work independently with little direct supervision and as a part of a team.

·

Ability to remain calm, composed and articulate when dealing with tough customer situations.

Requirements• B.Sc (CS)/ B.Sc. (IT)/ IT Diploma • 3-4 year experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply. • Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. • Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. • Advanced troubleshooting & technical escalation management. • Implement, Operate and provide L2 Support for PAM solutions. • Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. • Ability to learn new technologies quickly. • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.) • Ability to work independently with little direct supervision and as a part of a team. • Ability to remain calm, composed and articulate when dealing with tough customer situations.

  • Technical Support Engineer

    3 weeks ago

    Mumbai, India QSC Full time

    Below is the job description. Job Title: Training Application Engineer / Technical Support Engineer Location: Mumbai – India Overview: As an Applications Engineer, you are the technical backbone to our consultants, system integrators & end-users to provide pre-sales design support. Your expertise flows into training, the design and implementation of...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    1 week ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    3 weeks ago

    mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    3 weeks ago

    mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description: This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description: This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time

    Role Description: This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers...

  • Technical Support Engineer

    4 weeks ago

    Mumbai, India RAD Full time

    RAD is a global leader for telecom access solutions. for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. RAD co-innovates networking solutions with customers, offering always-on connectivity...

  • Technical Support Engineer

    2 months ago

    Navi Mumbai, Maharashtra, India SD Computronix Full time

    We have vacant of 2 Technical Support Engineer Jobs in Kamothe, Navi Mumbai, for Freshers Educational Qualification : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, , , , , Skill Hardware Networking,Desktop Support etc.Experience : 0 - 2 YearsNo. of Openings : 2Education :...

  • Senior Technical Support Engineer

    2 months ago

    Mumbai, India Alkem Labs Full time

    Job Description:The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional customer-facing...

  • Senior Technical Support Engineer

    2 months ago

    mumbai, India Alkem Labs Full time

    Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...

  • Senior Technical Support Engineer

    2 months ago

    Mumbai, India Alkem Labs Full time

    Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...

  • Senior Technical Support Engineer

    2 weeks ago

    mumbai, India Alkem Labs Full time

    Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...

  • Senior Technical Support Engineer

    2 weeks ago

    Mumbai, India Alkem Labs Full time

    Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...