Technical Support Engineer

2 weeks ago


Mumbai, India Midas Research and Development Centre India Pvt. Ltd. Full time
Role Description:This is a full-time role for a Technical Support Engineer (Geotechnical) located in Mumbai. The Technical Support Engineer will be responsible for providing technical assistance and troubleshooting for customers, utilizing their analytical skills to understand and resolve client issues. The role will involve actively supporting customers with their queries and providing excellent customer service in a timely manner. The Technical Support Engineer will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients in the geotechnical engineering field.

Responsibilities:Reproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team, and customers to properly address customer problemsTroubleshoot and configure software and hardware

Qualifications:Degree in Geotechnical engineering field2+ years' of consulting or technical support experienceCustomer service orientedStrong written, verbal, and troubleshooting skillsAbility to effectively communicate technical concepts



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