Technical Sales Support Engineer

1 month ago

mumbai, India iMin Full time
Main Duties and Responsibilities: Pre-Sales
  • Conduct quality product training and technical guidance to customer to resolve technical problems.
  • Build quality relationship with customers and managers.
  • Provide in house technical support to sales staff.
  • Leading the design of the program for the customer.
  • Constantly collect and feedback on customers and market’s demand toward company’s products.
  • Product related testing as per customer application requirement.
After-Sales
  • After-sales technical support. (training, maintenance, hands-on repair, remote support)
  • Feedback product related issues to research and development personnel for improvement.
  • Summarize issues and organize them into technical questions on reporting.
  • Develop and produce quality guidelines materials as per customer requirement.
Non-technical requirements:
  • Good written and spoken communication skills.
  • Support focus mind, capable to solve / simplify customer challenges.
  • Willing to learn and patience when dealing with tight timelines.
  • Good analytic thinking and ability of solving the technical problems.
  • Be friendly, energetic, passionate independently.
Job requirement:
  • Candidate must possess at least Diploma/Bachelor’s Degree in Software/Electronics/Electrical Engineering or equivalent is required.
  • Technical competency in android POS or any relevant experience will be bonus. 
  • Must understand coding logic and willing to be hands on.

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