Technical Support Engineer

1 month ago

Mumbai, India Think360.ai Full time

Job Summary/Objective:

We are seeking a Technical Support Engineer to become an integral part of our team. Ideal for those who excel in diverse and adaptable work settings, this position primarily focuses on:


Providing dedicated technical support, including the proactive monitoring and maintenance of computer systems and networks. Skillful installation and configuration of software, with a particular emphasis on Linux or AWS environments. Diagnosing and resolving issues utilizing advanced development tools and software. Proficient use and understanding of Git commands, contributing to efficient version control and collaboration in software development processes. Delivering efficient and effective problem resolution through various communication channels like phone, email, client site visits, or remote desktop access.


About Think360.ai:


Think360.ai is a leading tech company specializing in advanced AI and analytics solutions. With a focus on innovation and cutting-edge technology, Think360.ai offers a range of products and services designed to empower businesses through data-driven insights and intelligent automation. Kwik.ID by Think360.ai: Kwik.ID is Think360.ai's premier digital KYC solution, revolutionizing customer verification and onboarding processes. Utilizing AI and machine learning, Kwik.ID offers swift and secure identity verification, ensuring compliance with regulatory standards while enhancing user experience. Ideal for sectors requiring robust customer authentication, Kwik.ID integrates seamlessly into existing systems, significantly improving operational efficiency and customer satisfaction.


Responsibilities & duties:

• Install, configure, maintain, and monitor computer operating systems, applications, and networks. • Set up new users' accounts and profiles, and address password-related issues.

• Promptly respond to service issues and requests.

• Analyze call logs and ticketing data to identify common trends and underlying problems.

• Conduct tests and troubleshoot issues to ensure system functionality.

• Guide staff or clients through a series of actions, either step by step or via documentation, to help resolve issues.

• Effectively prioritize and manage multiple cases simultaneously.


Skills/Attributes required:

• Bachelor's degree in computer science, Computer Networking Information Technology, or any related field.

• At least 2 years of experience in technical support, and IT support.

• Proficiency in Linux, with strong skills in debugging and log monitoring.

• Proven ability to meet deadlines effectively.

• Strong focus on Root Cause Analysis (RCA) and adherence to Service Level Agreements (SLA).

• Strong understanding of software applications and APIs.

• Basic experience in a programming language with Python, JavaScript, and Shell Scripting. (Preferred)

• Familiarity with AWS services, along with proficiency in writing SQL and NoSQL queries.

• Basic experience in MS Office suite, including Word, Excel, and Outlook.


Project Task for Applying to the Technical Support Engineer Role: Create a project that involves developing a script in any programming language for Linux, specifically aimed at log monitoring. This script should serve a practical purpose within the context of log monitoring. Once completed, upload it to GitHub and provide us with either the link to the repository or your GitHub profile link. It is acceptable to seek assistance for this task

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