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Cluster Manager Operations

3 months ago

Mumbai, India Reliance Retail Full time

Candidate Must have minimum 10+ years of experience & minimum 5 years in Jewellery Retail


Job Attributes

Position Name

Cluster Manager SAS

Business Unit

Jewels

Function

Operations

Location

Mumbai & Cuttack


Job Purpose

Lead cluster Operations and develop cluster level retail strategies, plans and process improvements; oversee cluster Operations and returns management operations in order to maximize process efficiency, resource utilisation and productivity within the limits of Reliance Retail.


Key Responsibilities

  • Ability to oversee sales processes and strategies to maximize revenue by achieving budgeted revenue & profit targets for Retail Stores across the cluster
  • Ensure Implementation of SOPs through operational excellence across cluster
  • Manage and implement SOP for VM at stores.
  • Lead customers connect by devising mechanism and strategies for new customer acquisition and repeat customer win back through multiple marketing initiative across the cluster
  • Ability to manage and enhance customer relationships to improve satisfaction and loyalty through elevated customer experience during and post sales
  • Develop leaders & provide opportunities to employees through various step up programs across cluster
  • Develop functional capabilities in employees through appropriate training interventions
  • Ability to handle and resolve conflicts in a constructive manner.
  • Drive culture of trust, integrity and respect among all employees across cluster


Key Performance Indicators

Primary KPIs

  • Achieving month wise / Category Wise AOP number
  • %Achieve budgeted EBITDA for region
  • %Improve Diamond & Silver share at region

Additional KPIs

  • Employee turnover ratio
  • Maintaining TAT for customer complaint resolution
  • Adherence to laid commercial SOPs


Job Requirements

Functional Competencies

  • Operational Excellence
  • Customer Orientation
  • Project Management
  • Business Analytics

Behavioral Competencies

  • Nurturing
  • Result Orientation
  • Entrepreneurial Mindset
  • Interpersonal Skills