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Patient Relation Specialist in Bangalore

2 months ago

Bengaluru, India Apollo XCM LLC Full time
This isan onsite position based in BangaloreIndia.Onlyapplications in English will bereviewed.

Medicalexperience is not required for this role but preferred. Candidateswith a background in Hospitality / Customer Service / areencouraged toapply

ApolloXCM is looking for the best Patient Relations Specialist who willbe responsible for providing excellent customer service to patientsanswering all phone calls / text messages and emails as well asfacilitating and coordinating communication between patients familymembers and medicalstaff.

Whatyoull bedoing:
  • Schedulingpatient appointments and making remindercalls.
  • Obtainingpatients addresses contact details insurance information andmedicalrecords.
  • Updatingand verifying patientinformation.
  • Answeringinvestigating and directing patient requests to the appropriatemedical staff member and following up with patients to ensure theirinquiry or complaint has been satisfactorilyresolved.
  • Performingadministrative and clerical duties such as efiling paperworkentering payments issuing invoices amongothers.
  • Participatingin the construction of standard operating procedures and makingcontributions to improve thoseestablished.


Requirements
Minimumeducationalrequirements:Professional degree orTechnologist degree RelevantExperience
  • Strongproficiency both verbal / written in English. The required Englishlevel is C1 or above. This is a MUST since 100% of communicationswill be inEnglish.
  • Experienceworking as a Patient Representative Executive Assistant Front Deskagent within the Hospitality or Travel agency industry CustomerService representative or agent inBPO.
  • Stronginterpersonal and communicationskills.
  • Focuson customerservice.
  • Enjoysworking withpeople.
  • Meticulousattention todetail.
  • Abilityto work independently andproactively.
  • Abilityto work in a fastpaced environment and demonstrate exceptionalmultitasking.
  • Understandingof startupculture.


Benefits
  • Contractoragreement with our Headquarters inUS
  • Mondayto Friday hours to bedetermined.
  • Salaryto benegotiated.
  • Opportunitiesfor learning anddevelopment
  • Stimulatingmulticulturalenvironment


Requirements: Bilingual (Spanish and English) with strongproficiency. Experience in Customer Service, Hospitality, or BPO.Excellent interpersonal and communication skills. Customerservice-oriented and enjoys working with people. Meticulousattention to detail. Ability to work independently and proactively.Thrives in a fast-paced environment with exceptional multitasking.Familiarity with startup culture. Long-termcommitment.

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