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Patient Relation Executive

4 months ago

Bengaluru, India Chord Road Hospital Private Limited Full time

**PATIENT RELATION EXECUTIVE**

Creating a customer care desk/portal to receive feedbacks of customers—OP and IP to upgrade the levels of patient care.

Counselling patients due for admissions on the protocols, facilities and pricing.

Facilitating the admission processes of all Inpatients after discussing the case requirements with concerned Consultants.

Understanding/ Recording post discharge medical needs of the customer to facilitate home care (nursing/Lab/Pharma) requirements.

Creating customer friendly environment in the reception and waiting areas to regulate patient flow, appointments and reducing waiting time.

Resolving all patient disputes pertaining to discounts, Doctor waiting time and any other grievances.

Regular trainings to FOE, Nursing, Housekeeping and Security on grooming and soft skills pertaining to customer engagement.

To co-ordinate with marketing executive to create patient education literature, brochures and Visual merchandise on healthy and safe lifestyle.

To co-ordinate with Nursing Superintendent to initiate/facilitate Infection control process as per NABH at the reception, waiting areas and wards to enable customers to minimize hospital acquired infections/ secondary infections.

To create a comprehensive patient data based on past discharges, surgeries and current IPs to initiate the starting of Home care vertical.

To work in co-ordination with Nursing Superintendent, ICN, Medical Director to create quality indicators/parameters for evaluation of quality processes followed by the Hospital staff.

**Salary**: ₹13,500.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- PRO: 1 year (required)