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Patient Relation Specialist in Bangalore
1 week ago
Medicalexperience is not required for this role but preferred. Candidateswith a background in Hospitality / Customer Service / areencouraged toapply
ApolloXCM is looking for the best Patient Relations Specialist who willbe responsible for providing excellent customer service to patientsanswering all phone calls / text messages and emails as well asfacilitating and coordinating communication between patients familymembers and medicalstaff.
Whatyoull bedoing:
- Schedulingpatient appointments and making remindercalls.
- Obtainingpatients addresses contact details insurance information andmedicalrecords.
- Updatingand verifying patientinformation.
- Answeringinvestigating and directing patient requests to the appropriatemedical staff member and following up with patients to ensure theirinquiry or complaint has been satisfactorilyresolved.
- Performingadministrative and clerical duties such as efiling paperworkentering payments issuing invoices amongothers.
- Participatingin the construction of standard operating procedures and makingcontributions to improve thoseestablished.
Requirements
Minimumeducationalrequirements:Professional degree orTechnologist degree RelevantExperience
- Strongproficiency both verbal / written in English. The required Englishlevel is C1 or above. This is a MUST since 100% of communicationswill be inEnglish.
- Experienceworking as a Patient Representative Executive Assistant Front Deskagent within the Hospitality or Travel agency industry CustomerService representative or agent inBPO.
- Stronginterpersonal and communicationskills.
- Focuson customerservice.
- Enjoysworking withpeople.
- Meticulousattention todetail.
- Abilityto work independently andproactively.
- Abilityto work in a fastpaced environment and demonstrate exceptionalmultitasking.
- Understandingof startupculture.
Benefits
- Contractoragreement with our Headquarters inUS
- Mondayto Friday hours to bedetermined.
- Salaryto benegotiated.
- Opportunitiesfor learning anddevelopment
- Stimulatingmulticulturalenvironment
Requirements: Bilingual (Spanish and English) with strongproficiency. Experience in Customer Service, Hospitality, or BPO.Excellent interpersonal and communication skills. Customerservice-oriented and enjoys working with people. Meticulousattention to detail. Ability to work independently and proactively.Thrives in a fast-paced environment with exceptional multitasking.Familiarity with startup culture. Long-termcommitment.
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