Patient Relation Specialist in Bangalore

1 week ago


Bengaluru, Karnataka, India Apollo XCM LLC Full time
This isan onsite position based in BangaloreIndia.Onlyapplications in English will bereviewed.

Medicalexperience is not required for this role but preferred. Candidateswith a background in Hospitality / Customer Service / areencouraged toapply

ApolloXCM is looking for the best Patient Relations Specialist who willbe responsible for providing excellent customer service to patientsanswering all phone calls / text messages and emails as well asfacilitating and coordinating communication between patients familymembers and medicalstaff.

Whatyoull bedoing:
  • Schedulingpatient appointments and making remindercalls.
  • Obtainingpatients addresses contact details insurance information andmedicalrecords.
  • Updatingand verifying patientinformation.
  • Answeringinvestigating and directing patient requests to the appropriatemedical staff member and following up with patients to ensure theirinquiry or complaint has been satisfactorilyresolved.
  • Performingadministrative and clerical duties such as efiling paperworkentering payments issuing invoices amongothers.
  • Participatingin the construction of standard operating procedures and makingcontributions to improve thoseestablished.


Requirements
Minimumeducationalrequirements:Professional degree orTechnologist degree RelevantExperience
  • Strongproficiency both verbal / written in English. The required Englishlevel is C1 or above. This is a MUST since 100% of communicationswill be inEnglish.
  • Experienceworking as a Patient Representative Executive Assistant Front Deskagent within the Hospitality or Travel agency industry CustomerService representative or agent inBPO.
  • Stronginterpersonal and communicationskills.
  • Focuson customerservice.
  • Enjoysworking withpeople.
  • Meticulousattention todetail.
  • Abilityto work independently andproactively.
  • Abilityto work in a fastpaced environment and demonstrate exceptionalmultitasking.
  • Understandingof startupculture.


Benefits
  • Contractoragreement with our Headquarters inUS
  • Mondayto Friday hours to bedetermined.
  • Salaryto benegotiated.
  • Opportunitiesfor learning anddevelopment
  • Stimulatingmulticulturalenvironment


Requirements: Bilingual (Spanish and English) with strongproficiency. Experience in Customer Service, Hospitality, or BPO.Excellent interpersonal and communication skills. Customerservice-oriented and enjoys working with people. Meticulousattention to detail. Ability to work independently and proactively.Thrives in a fast-paced environment with exceptional multitasking.Familiarity with startup culture. Long-termcommitment.

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