Patient Relation Officer
6 months ago
To encourage excellent standards of Customer Service are delivered across all hospital departments.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital.
- Recording patient issues/complaints on the informal complaints log and recognize any trends.
- Daily departmental walk around, logging any housekeeping or maintenance issues.
- Ensuring that they are the point of contact for any patient related issues within the hospital e.g. OPD appointment delays, procedure delays.
- Daily visits to patients on the ward, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
- To ensure the Front of House areas are kept neat and tidy and patient comfort is maintained at all times.
- Actively listen and respond positively to patient questions, concerns and requests.
- To assist patients with special requests or any other queries to make sure their visit to the hospital meets their patient expectations.
- Assist patients by understanding their needs and recommending the appropriate services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the Hospital.
- To provide information to patients/visitors
**Salary**: From ₹20,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Healthcare management: 2 years (preferred)
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