Public Relations Officer

2 months ago

HSR Layout Bengaluru Karnataka, India Ovum Hospitals Full time

Job Type: Public Relations Officer

Qualification: Graduates

Experience: 2 to 5 Years

Shift: Rotational

Language: English, Kannda, Telugu, Hindi

Hospital experience mandatory

OP
- Daily rounds of the outpatient department to ensure the readiness of the consultation rooms, cleanliness of the department and resource availability
- OPD scheduling of the consultant’s rooms
- To liase between the patient and clinical team & Administration.
- Interaction with the patients to address issues, if any
- Ensure that there is no delays in the appointment schedule. In case of any delays same to be communicated to the patient.
- OP feedback collection
- Reports to be prepared as directed by the HOD
- Accounts reconciliation to be done on a weekly basis
- Ambulance coordination for the patient transfer in and transfer out
- Inventory management in OP
- Consultant Name boards to be available before the consultation starts
- Aiding in smooth functioning of the OPD.
- To be able to explain the rates and tariffs of the hospital to patients.
- To perform any other task as given by the management.

OP
- Daily rounds of the outpatient department to ensure the readiness of the consultation rooms, cleanliness of the department and resource availability
- OPD scheduling of the consultant’s rooms
- To liase between the patient and clinical team & Administration.
- Interaction with the patients to address issues, if any
- Ensure that there is no delays in the appointment schedule. In case of any delays same to be communicated to the patient.

.OP feedback collection
- Reports to be prepared as directed by the HOD
- Accounts reconciliation to be done on a weekly basis

.Ambulance coordination for the patient transfer in and transfer out
- Inventory management in OP
- Consultant Name boards to be available before the consultation starts
- Aiding in smooth functioning of the OPD.
- To be able to explain the rates and tariffs of the hospital to patients.
- To perform any other task as given by the management.

IP
- Patient Receiving from Admission desk
- Patient escort from admission desk to ward and briefing them about the facility and the discharge process for both insurance and cash patients.
- Daily rounds to be conducted and issues highlighted to be documented and submitted to the centre manager on daily basis.
- Ensure that the issues are closed in 24 hours, escaltion to be done in case of open issues.
- Baby gift to be issued to the patient after the birth and the same to be documented.
- Discharge summaries
- Coordination with Billing & Insurance Team. Preparig for the dischrges a day before to reduce the discharge time.
- Checking on tentative bill amount of the patient and communicating the same. Ensuring that the bill is signed and advance is paid as per the regulations.
- Birth & Death certification Registration & Updation. Handling the queries regarding the same.
- Patient feedback to be collected for all IP and Redressal of issues highlighted by the patients.
- Bed Management
- Ensuring that the room is ready post discharge.

.List of Vacant room to be given to night MOD

Location:11/B, 25th Cross Rd, 2nd Sector, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

Contact No:7795547272

Pay: ₹25,000.00 - ₹35,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 01/10/2024

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