Associate SME

7 months ago


Gurugram, India Microland Full time

Required Skills
Technology | Cisco R and S Network Expert - Level 3 Support
Technology | Nexus Switch Expert - Level 3 Support
Technology | ASA Firewall Expert - Level 3 Support
Technology | Cisco WLAN Expert - Level 3 Support
Technology | Meraki WLAN Expert - Level 3 Support
Technology | F5 NLB Expert - Level 3 Support
Technology | Versa SDWAN Expert - Level 3 Support

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider

Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3.Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process


  • Sme Group Cyber-north

    6 months ago


    Gurugram, Haryana, India Grant Thornton Full time

    **Job Summary**: - Skills - Cyber audit, cyber, VAPT SME Group - CYBER-North Designation - Associate Director Level Grade - AD3 Location - Gurgaon City - Gurgaon Job Title - Associate Director Educational Qualification - B.E/B.Tech Work Mode - Work from Office


  • Gurugram, India Unolo Full time

    Unolo (unolo.com) is one of India's fastest growing Field Force Management B2B SAAS solutions.With more than 1000+ clients and esteemed customers like Airtel, Xiaomi and Max Hospitals, we're looking to revolutionize the way companies manage their field teams. We're looking for a dynamic and enthusiastic candidate to work with us full time from our Gurgaon...


  • Gurugram, India Unolo Full time

    Unolo (unolo.com) is one of India's fastest growing Field Force Management B2B SAAS solutions.With more than 1000+ clients and esteemed customers like Airtel, Xiaomi and Max Hospitals, we're looking to revolutionize the way companies manage their field teams. We're looking for a dynamic and enthusiastic candidate to work with us full time from our Gurgaon...


  • Gurugram, India Unolo Full time

    Unolo (unolo.com) is one of India's fastest growing Field Force Management B2B SAAS solutions. With more than 1000+ clients and esteemed customers like Airtel, Xiaomi and Max Hospitals, we're looking to revolutionize the way companies manage their field teams. We're looking for a dynamic and enthusiastic candidate to work with us full time from our Gurgaon...

  • Performance Sme

    3 months ago


    Gurugram, Haryana, India Citi Full time

    **Description** You will be part of the middle office operations team providing performance calculation, Attribution analysis and Risk reporting for our clients in the region (APAC/EMEA/NAM). As a SME, you will be responsible for ensuring the accurate and timely delivery of assigned Performance reports which would include accounts & benchmark performance,...


  • gurugram, India Unolo Full time

    Unolo (unolo.com) is one of India's fastest growing Field Force Management B2B SAAS solutions.With more than 1000+ clients and esteemed customers like Airtel, Xiaomi and Max Hospitals, we're looking to revolutionize the way companies manage their field teams. We're looking for a dynamic and enthusiastic candidate to work with us full time from our Gurgaon...


  • gurugram, India Unolo Full time

    Unolo (unolo.com) is one of India's fastest growing Field Force Management B2B SAAS solutions. With more than 1000+ clients and esteemed customers like Airtel, Xiaomi and Max Hospitals, we're looking to revolutionize the way companies manage their field teams. We're looking for a dynamic and enthusiastic candidate to work with us full time from our Gurgaon...

  • Associate

    6 months ago


    Gurugram, Haryana, India Wipro Limited Full time

    Gurugram, India - DOP - 3071298 **Job Description**: **Associate** **Job Information** **Job Title** Associate **Org Role** **Business Unit** India Human Captial Management (HCM) **Service Delivery Model (SDM)** 9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll **Org Level** AA ( Entry) **Scope** **Summary** The Associate is responsible...

  • Associate

    3 months ago


    Gurugram, Haryana, India Wipro Limited Full time

    Gurugram, India - DOP - 3103842 **Job Description**: **Associate** **Job Information** **Job Title** Associate**Org Role** **Business Unit** India Human Captial Management (HCM)**Service Delivery Model (SDM)** 9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll**Org Level** AA ( Entry)**Scope** **Summary** The Associate is responsible for...

  • Partnerships Associate

    7 months ago


    Gurugram, Haryana, India Careers at Tide Full time

    **About Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial...

  • Associate Sme

    2 months ago


    Gurugram, Haryana, India Microland Full time

    **Required Skills**: Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows and MAC Support | OS administration Behavioral | Aptitude | Communication **Education Qualification**: Any Graduate **Certification Mandatory /...


  • Gurugram, Haryana, India Careers at Tide Full time

    **ABOUT TIDE**: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over **1 million small businesses**...

  • Senior Associate

    4 weeks ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Gurugram, India Ameriprise Financial Full time

    The incumbent will be responsible for contributing to the preparation and timely completion of footnotes, financial statements, and other data elements included in SEC Forms 10-Q and 10-K, other regulatory filings, subsidiary financial statements and governmental surveys. Key Responsibilities Prepare financial statements, footnotes, and other data...

  • Associate Director

    1 month ago


    Gurugram, India Dr. Lime Full time

    Job Description: Associate Director (Finance & Group Strategy)   About the job: Job Title: Associate Director (Finance & Group Strategy) Location: Gurugram Sector-62 Company Overview: Dr. Lime We have redefined the essence of nature’s calcium, offering an exceptional experience through Dr. Lime with our signature limestone and lime products. Dr...

  • Associate Director

    1 month ago


    Gurugram, India Dr. Lime Full time

    Job Description: Associate Director (Finance & Group Strategy) About the job:Job Title: Associate Director (Finance & Group Strategy)Location: Gurugram Sector-62Company Overview:Dr. Lime We have redefined the essence of nature’s calcium, offering an exceptional experience through Dr. Lime with our signature limestone and lime products.Dr Lime’s group...

  • Senior Associate-Legal

    2 months ago


    gurugram, India Acuity Knowledge Partners Full time

    JOB ROLE -SENIOR ASSOCIATE ( 4+ years of experience)About AcuityAcuity is the world’s leading provider of bespoke research and analytics support for the financial services industry. We have 5,750 domain experts based in onshore, offshore, nearshore, right shore locations around the world, who work in dedicated teams directly for around 520 financial...


  • Gurugram, Haryana, India Careers at Tide Full time

    **Department**: Member Support **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...

  • Senior associate

    3 months ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Gurugram, Haryana, India WTW Full time

    **Description**: As a Retirement Actuarial Analyst, you will contribute to a range of client projects within an internal service center for the US Retirement Line of Business. You will provide a detailed technical review of work performed by analysts and work with the Team Leader to manage projects ensuring they meet or exceed timing and quality...