Loan Servicing Manager

4 weeks ago

Bengaluru, India JPMorgan Chase & Co. Full time

The Loan Servicing - Associate will be responsible for leadership skills, decision making, problem solving skills and strong stake-holder management, Excellent analytical skills, with the ability to create and process financial spreadsheets, Assembling and summarizing data to structure sophisticated reports on financial status and risk

Job Summary

As a Loan Servicing - Associate within our financial team, you will be responsible for demonstrating leadership skills, decision making, and problem-solving abilities. Your role will involve strong stakeholder management, excellent analytical skills, and the ability to create and process financial spreadsheets. You will be tasked with assembling and summarizing data to structure sophisticated reports on financial status and risks. This role provides an opportunity to showcase your skills in a dynamic and challenging environment.

Job Responsibilities

- Excellent verbal and written communication skills, leadership skills, decision making, problem solving skills and strong stake-holder management
- Excellent analytical skills, with the ability to create and process financial spreadsheets 
- Assembling and summarizing data to structure sophisticated reports on financial status and risks
- Providing leadership, guidance, and support to credit support services staff to ensure a high level of service delivery and customer satisfaction.
- Manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
- Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment
- Prepare KPIs, KRIs, and publish the data on a regular basis to Senior Leaders. Present the data to the Management

Required Qualifications, Skills and Capabilities

- Bachelors or Master’s Degree (. , BBA, MBA, MCA, with 11 years of post-qualification experience or Graduate with Minimum of 13 years of work experience in a financial institution or managing people in a corporate setting
- Experience and Strong working knowledge of various aspects of banking products such as, Client Onboarding, AML, Credit, Loan operations, Underwriting or Investment Banking knowledge
- Manage 20 + team members and provide regular coaching sessions and feedback and responsible for their career progression
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Leadership - adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.
- Accountability – proven ability to support execution of deliverables / projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability.
- Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management.

Preferred Qualifications, Skills and Capabilities

- Strong influencing, negotiation and facilitation skills with the ability to foster and maintain collaborative relationships with multiple stakeholders
- Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
- Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
- Well informed in current financial subjects, accounting, tax laws, money market and business environments

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