Loan Servicing Representative

5 months ago

Bengaluru Karnataka, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Loan Servicing Representative...

**In this role, you will**:

- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature.
- Perform moderately complex administrative, transactional, operational, or customer support tasks.
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors.
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers

**Required Qualifications**:

- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- PG degree in the stream of commerce, management or Arts.
- Experience of more than 12-24 months in MNCs, offshore Units, (Banking sector preferred).
- Knowledge in Banking, handling Collaterals
- Strong analytical skills.
- Fluency in English.

**Job Expectations**:

- Basic Microsoft Office skills
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills.
- Ability to interact with all levels of an organization.
- Ability to provide strong customer service and develop customer relationships.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Ability to work in a fast-paced deadline driven environment.
- Experience meeting high production and quality standards.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Commercial Banking experience
- Knowledge and understanding of loan administration or servicing commercial loan documentation.

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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