Loan Servicing Representative

5 months ago

Bengaluru, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Senior Loan Servicing Representative...

**In this role, you will**:

- Support performance of less experienced Loan Servicing staff and overall effectiveness of team
- Provide lending support service in operations, documentation, and customer service to Credit teams
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
- Perform administrative, transactional, operational, or customer support tasks
- Resolve complex client problems and inquiries
- Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
- Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
- Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
- Participate in regional or team meetings, and provide guidance and training to less experienced individuals

**Required Qualifications, US**:

- 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:
**Job Expectations**:
**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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