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Loan Servicing Representative

4 months ago

Bengaluru, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Loan Servicing Representative

In this role, you will:
  • Support Loan Servicing functional area or processes
  • Identify opportunities to improve various areas within Loan Servicing and recommend solutions
  • Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
  • Perform moderately complex administrative, transactional, operational, or customer support tasks
  • Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
  • Receive direction from Loan Servicing supervisors
  • Escalate non-routine questions to experienced individuals
  • Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
  • Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
  • Provide guidance to less experienced peers
Required Qualifications:
  • 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posting End Date:

*Job posting may come down early due to volume of applicants.

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