Senior Commercial Loan Servicing Representative

3 weeks ago

Bengaluru, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative

In this role, you will:
  • Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
  • Provide direct customer service and acts as primary servicing contact for the loan
  • Support less experienced loan administrators in providing resolutions of inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
  • Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
  • Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • willing to work in US shift. (6:30 PM IST to 3:30 AM IST)
  • Knowledge of LoanIQ,ACBS and loan syndication preferred
Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Servicing Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding loan servicing needs - Monitor loan system and resolve customer issues, and process complex transactions online - Perform moderately complex administrative,...

  • Commercial Loan Servicing Representative

    4 months ago

    Bengaluru, India WELLS FARGO BANK Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Servicing Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding loan servicing needs - Monitor loan system and resolve customer issues, and process complex transactions online - Perform moderately complex administrative,...

  • Associate Commercial Loan Servicing Representative

    4 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative... **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Associate Commercial Loan Servicing Representative

    3 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative. **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Commercial Loan Servicing Representative

    4 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Closing Representative. **In this role, you will**: - Support pre-close documents for moderately complex to complex commercial loans - Seek ways to improve aspects of loan closing and process's - Perform moderately complex legal activities for loan documentation that may include Documents...

  • Associate Commercial Loan Servicing Representative

    4 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative... **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Servicing Representative. In this role, you will: - Support internal and external customers with inquiries and complaints regarding loan servicing needs - Monitor loan system and resolve customer issues, and process complex transactions online - Perform moderately complex administrative,...

  • Commercial Loan servicing representative

    2 months ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Commercial Loan Servicing Representative.In this role, you will:Support internal and external customers with inquiries and complaints regarding loan servicing needsMonitor loan system and resolve customer issues, and process complex transactions onlinePerform moderately complex administrative, transactional,...

  • Associate Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative... **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Lead Commercial Loan Servicing Representative

    1 month ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Lead Commercial Loan Servicing RepresentativeIn this role, you will:Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projectsResearch, respond to and resolve complex inquiriesTrain others on...

  • Lead Commercial Loan Servicing Representative

    4 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.In this role, you will:Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projectsResearch, respond to and resolve complex inquiriesTrain others on...

  • Associate Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative... **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Senior Commercial Loan Servicing Representative

    5 days ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Commercial Loan Servicing Representative.In this role, you will:Service commercial loans agent and non- agent Deal sitesProvide direct customer service and acts as primary servicing contact for the loanSupport less experienced loan administrators in providing resolutions of inquiries and complaintsDetermine...

  • Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Covers jobs responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding loan servicing needs - Monitor loan...

  • Associate Commercial Loan Servicing Representative

    1 month ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Associate Commercial Loan Servicing RepresentativeIn this role, you will:Support servicing commercial real estate, construction loans and problem loansIdentify ways to improve loan processing within established proceduresPerform routine administrative, transactional, operational, and customer support tasksEnter data,...

  • Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About the Role** The DSCR Triggers Team is responsible for processing all the loans having triggers mentioned in the loan documents and escalating the test result to Asset Managers. DSCR Triggers are processed by the Servicer during the life of the loan. e.g. Springing Lockbox, Springing Waterfall Change and Springing Management Control etc. The trigger...

  • Associate Commercial Loan Servicing Representative

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative. **In this role, you will**: - Support servicing commercial real estate, construction loans and problem loans - Identify ways to improve loan processing within established procedures - Perform routine administrative, transactional, operational, and customer...

  • Commercial Loan Closing Representative

    3 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Closing Representative... **In this role, you will**: - Support pre-close documents for moderately complex to complex commercial loans. - Seek ways to improve aspects of loan closing and processes. - Perform moderately complex legal activities for loan documentation that may include Documents...

  • Commercial Loan Closing Representative

    4 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Closing Representative... **In this role, you will**: - Support pre-close documents for moderately complex to complex commercial loans - Seek ways to improve aspects of loan closing and process's - Perform moderately complex legal activities for loan documentation that may include Documents...

  • Commercial Loan Closing Representative

    4 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Commercial Loan Closing Representative... **In this role, you will**: - Support pre-close documents for moderately complex to complex commercial loans - Seek ways to improve aspects of loan closing and process's - Perform moderately complex legal activities for loan documentation that may include Documents...