Associate Commercial Loan Servicing Representative

6 months ago

Bengaluru, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Associate Commercial Loan Servicing Representative...

**In this role, you will**:

- Support servicing commercial real estate, construction loans and problem loans
- Identify ways to improve loan processing within established procedures
- Perform routine administrative, transactional, operational, and customer support tasks
- Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
- Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
- Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

**Job Expectations**:
**Essential Qualification**
- Master's Degree in Finance and Accounting
- Business and accounting Skills
- Analyze and interpret financial information
- Excellent English comprehension, written and verbal communication skills, and interpersonal skills
- Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
- Proficient in MS Office especially MS Excel
- Strong Organizations skills - detail oriented. Ability to set priorities, plan and organize work
- Demonstrate good team player qualities.
- Sound risk management mindset and good understanding of compliance
- Demonstrates/maintains professional conduct under all circumstances

**Required Qualifications**:

- 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Knowledge of GAAP Accounting
- Quick learner
- Highly motivated individual who is able to work well independently and in a team environment
- Ability to recognize and escalate issues to management for any process breaches
- Ability to multitask to accomplish tasks and meet deadlines effectively
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Flexibility to stretch to accomplish projects timely

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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