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Associate Loan Servicing Representative

4 months ago

Bengaluru Karnataka, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Associate Loan Servicing Representative who is responsible for performing a variety of loan tasks under the Capital Markets department. Primary function will be to prepare loan documents for review. Validate fees, research and validate various loan documents and entering loan information into the system.

**Department Overview**
Capital Markets provides an efficient liquidity source for loan originations by: pricing, selling, and securitizing assets; managing the interest rate and operational risks associated with the origination, sale, and servicing of mortgage loans; and communicating the factors that differentiate our production and servicing platforms to the Secondary Market.

**In this role, you will**:

- Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
- Identify opportunities to improve loan servicing process within established procedures
- Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
- Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
- Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals

**Required Qualifications**:

- 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- University degree in Business/Commerce or related discipline
- Work in team environment
- Ability to manage multiple tasks under pressure
- Ability to fluently speak, write, and read English
- Accurate typing capabilities
- Good problem solving and some analytical skills

**Job Expectations**:

- Meets SLA by providing timely and quality work, actively participates in team activities and contributes in achieving team goals and willing to take initiatives
- Achieve / exceed the set productivity targets
- Strong attention to detail
- Complete tasks within process specific timelines.
- Adapts to change within the organization with guidance from others
- Receives feedback openly from others post implementation of learning experiences
- Shows enthusiasm towards taking up additional tasks

**Posting End Date**:
1 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.