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Loan Servicing Representative

3 months ago

Bengaluru, Karnataka, India WELLS FARGO BANK Full time

In this role, you will:

  • Support Loan Servicing functional area or processes
  • Identify opportunities to improve various areas within Loan Servicing and recommend solutions
  • Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
  • Perform moderately complex administrative, transactional, operational, or customer support tasks
  • Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
  • Receive direction from Loan Servicing supervisors
  • Escalate nonroutine questions to experienced individuals
  • Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
  • Interact and communicate with agencies, investors, insurers, midlevel management, staff, and cross business units, as well as internal or external customers
  • Provide guidance to less experienced peers
-
Desired Qualifications:

  • 2 to 3 Years of relevant working experience with Mortgage Servicing
  • Good problem solving and analytical skills
  • Ability to accurately process high volumes of work within established deadlines
  • Sound risk management mindset and good understanding of compliance
  • Basic/Advance Level MS Excel expertise
  • Excellent English comprehension, written and verbal communication skills, and interpersonal skills
  • Strong time management and organizational skills with ability to multitask

We Value Diversity


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.