Customer Success Engineer

Found in: Talent IN C2 - 2 weeks ago

Hyderabad, India CyberArk Full time

Job Description: 

As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers. 

Responsibilities:

Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.  Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.  Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars.  Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.  Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.  Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners. 

Job requirements: 

B. Tech or equivalent (Computing or related degree)  - years relevant work experience in customer success, consulting, project management, support engineering and similar roles  Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required.  Comfortable working with executive level resources at fortune companies  Ability to understand the overarching framework of how all CyberArk products work together  Expertise with at least two of CyberArk products  Knowledge of the following technologies is desirable  Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations  Windows/Active Directory administration, knowledge of UNIX/Linux, databases  Experience with scripting, development, DevOps  Experience with cloud technologies such as AWS, Azure, GCP  Excellent in business, written and verbal, communication skills  Self-starter with solid time management and organization skills  Strong interpersonal skills 

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