Customer Success Engineer
3 weeks ago
About Us
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
We are seeking a highly skilled and experienced Customer Success Engineer who will be responsible for providing initial support and guidance to customers, ensuring they successfully utilize our products and services. This role involves troubleshooting basic technical issues, responding to customer support tickets, and guiding customers through solutions that enhance their overall experience.
Responsibilities
First Point of Contact: Addressing customer inquiries and issues, providing initial troubleshooting. Ticket Management: Logging and tracking customer issues using a ticketing system. Information Gathering: Collecting detailed information from customers to accurately understand their problems. Resolution and Escalation: Resolving basic technical issues or escalating complex cases to higher-level support. Feedback and Follow-up: Providing feedback to customers on their queries and ensuring satisfactory resolution.
Skills and Experience
Communication Skills
Verbal communication: Clarity, tone, and articulation.
Written communication: Clear and concise email/chat responses.
Active listening: Understanding customer needs and concerns.
Technical Knowledge
Basic troubleshooting: Understanding common technical issues and fixes.
Product knowledge: In-depth understanding of the company's products/services.
Software proficiency: Familiarity with ticketing systems and customer support tools.
Problem-Solving Skills
Analytical thinking: Assessing problems logically.
Creativity: Finding innovative solutions to unique challenges.
Customer Service Orientation
Empathy: Understanding and sharing customer feelings.
Patience: Handling difficult customers calmly.
Customer focus: Prioritizing customer satisfaction.
Time Management
Prioritization: Managing multiple tasks effectively.
Efficiency: Handling queries swiftly without compromising quality
Behavior
Ambitious - Drive, Planning & Execution
Adventurous - Flexibility, Resilience & Savvy thinking
Community - Collaboration & Communication
-
Customer Success Engineer
4 weeks ago
Hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...
-
Customer Success Engineer
20 hours ago
hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
hyderabad, India Keka HR Full timeAboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Customer Success Associate
5 days ago
Hyderabad, India OptCulture Full timeJob Description:We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills.Responsibilities:Assist in onboarding new clients and ensuring their...
-
Customer Success Associate
6 days ago
Hyderabad, India OptCulture Full timeJob Description:We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills.Responsibilities:Assist in onboarding new clients and ensuring their...
-
Customer Success Associate
5 days ago
Hyderabad, India OptCulture Full timeJob Description: We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills. Responsibilities: Assist in onboarding new clients and ensuring...
-
Customer Success Engineer
2 days ago
Hyderabad, India Ideagen Full timeAbout UsIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our...
-
Customer Success Engineer
4 weeks ago
hyderabad, India Global Pharma Tek Full timeJD –Customer Success Engineer (Cloud access security broker (CASB)Customer Success Engineers (CSEs) provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud,...
-
Customer Success Engineer
4 weeks ago
hyderabad, India Global Pharma Tek Full timeHands On• Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging) • Experience with Networking Security (Static Routes, RIP / OSPF / BGP / LDAP / IPSEC / SSL-VPN / NAT / GRE / )• Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions•...
-
Customer Success Manager
2 weeks ago
Hyderabad, India Cognizant Full timeRequirements : ·Minimum 4-5 years' relevant experience ·Willing to work in Night shifts ·80% work from office ·Location – Hyderabad ·Preferably working in a SaaS based company ·Should have had at least 2-3 years’ experience managing a portfolio max 50 customers with an ACV of min $1M USD. Responsibilities (in brief):- ·Renewal...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
Customer Success Manager
5 days ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
6 days ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
4 weeks ago
hyderabad, India Global Pharma Tek Full timeJob Description •We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. •A Customer Success Manager’s...
-
Customer Success Engineer
1 week ago
hyderabad, India Ideagen Full timeAbout Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...
-
Customer Success Executive
4 weeks ago
Hyderabad, India Snaphunt Full timeThe OfferLeadership RoleA role that offers a breadth of learning opportunitiesOpportunity to make a positive impactThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new...