Customer Success Engineer
4 weeks ago
• Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging) • Experience with Networking Security (Static Routes, RIP / OSPF / BGP / LDAP / IPSEC / SSL-VPN / NAT / GRE / )
• Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
• Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
• Experience working on networking devices (Firewall, Switches and Routers)
Responsibilities
A: Management of the Palo Alto Prisma, Panorama, Firewall Network
B: Lead day to day operations of the Palo Alto Firewall and administration associated with it
C: Will be responsible for the end to end delivery
Technical Experience:
A Good understanding of Palo Alto Prisma, Panorama, firewalls, App-ID, user-ID, content-ID and Global Protect B In-depth understanding on IPsec VPNs, Global Protect VPNs, Security Profiles, Firewall implementation C Good understanding on cloud providers like AWS, Azure D Basic Knowledge on Operating Systems Windows, Unix, Linux E-We can consider Network resources with firewall experience who can be upskilled to Palo Alto
Professional Attributes:
Willing to learn new technologies
-Cross skilling, Upskilling
-Good Communication and presentation skill
-Quick learner, team player
Educational Qualification:
Bachelor or college degree in related field or equivalent work experience •
Additional Information :
Should be open to night in shifts
Skills
• Proven work experience as a Customer support, Technical Support Engineer, Desktop Support Engineer and IT Help Desk Technician
• Good knowledge about Windows/Linux OS and networking environments
• Good knowledge about cloud services (AWS/Azure/Google cloud)
• Good understanding of computer systems, Firewall, Switches and other network devices
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Mandatory Skills
· Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs
· Solid understanding of routing protocols, with hands-on experience configuring and troubleshooting BGP
· Proven experience with SD-WAN, either Prisma SD-WAN or SD-WAN from other vendors and Subject Matter Expertise in it is required · Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite at various levels of technical and non-technical depth
EXP-- yrs to yrs
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