Customer Success
3 weeks ago
**Customer Success - EE**
**Job Title**:
Lead Consultant - Programme Delivery
**Function**:
EE
**Name of Job Holder**:
**Location**:
Hyderabad
**Reports to position**:
Sr Manager - Programme Delivery
**Band**:
**Reportees to Position**:
Associate Director - Customer Success
**Job Purpose
To handle and execute all desired learning programmes as per assigned task lists & established guidelines of the department and provide an outstanding experience for Faculty and Clients of ISB Executive Education.
**Job Outline**
The job holder will play a key role in establishing EE as a leading global player in Executive Education through effective handling and coordination of resources, capabilities and logistics for all programmes delivered by the centre in both online and offline formats.
- This role will be involved from the Pre-Programme phase to execute EE programmes to support the end-end learning journey of a participant.
- S/he works closely with the BD’s, Programme Managers, Clients, Learning Architects, Faculty and Participants.
- S/he will directly frontend and support all logístical needs of assigned programme.
- S/he arranges stay / travel requirements of the faculty & also makes arrangement for the stay of the programme participants across both campuses.
- S/he procures case studies, reading material essential for the programme from different internal/external sources.
- S/he shares programme communications, pre-course reading material, instructions as per School / Faculty guidelines.
- As part of the programme requirements, s/he arranges the on/offline classes, event venues, field trips, activities and supports the logístical requirements for seamless execution.
- S/he prepares welcome kits, class collaterals, certificate artworks and recreational facilities, other essentials as required
- For successful accomplishment of the learning programmes, s/he closely coordinates with various stakeholders within and outside ISB.
- S/he is also expected to address any logistic gaps pointed out by the faculty & programme participants in class / in feedback forms
- As a part of the post program activity, s/he collects participants’ feedback on the programme and aids faculty contracts.
- S/he will also maintain programme data for repository & audit purposes, as required.
- The job holder arranges all the above while complying with the cost, time and quality guidelines of each programme.
**Job Specification**
**Knowledge / Education**
**Specific Skills**
**Desirable Experience**
Any Graduate /Post Graduate
Interpersonal skills, Event Management skills, Team work, Coordination skills, Cross functional collaborative skills, Attention to details, Negotiation skills, Cost consciousness, Innovation, Due Diligence, Client Relations, Documentation, MIS Reporting, Data Analysis
4 to 7 years
**Job Interface/Relationships**:
**Internal**
**External**
- EE team
- Facilities Users Committee
- Open/Custom Program Directors
- Finance/Operations
- Vendors / Executive Housing management
- Clients
- External Faculty
**S.N**
**Key Responsibilities**
**% Time Spent**
1
To coordinate with client, faculty, participants and vendors to ensure smooth pre-program coordination
35%
2
To arrange flawless and innovative program logistics to leave positive impact in the mind of participants
35%
3
To coordinate for all post program activities such as closure of all program related expenses, collate participants feedback, supply program information to database
20%
4
To take corrective action based on the participants’ feedback for improvement of program logistics and reduction of logistic costs
10%
Total Time Spent on All Responsibilities
100%
Contact us at
040 23187777
0172 4591800
Timings
Monday
- Friday, 08:00 to 18:00
-
Customer Success
4 weeks ago
Hyderabad, India Centra Technologies USA Full timeDepartment - Sales - Job posted on - Jul 14, 2021 - Employee Type - Full Time - Experience range - 0 - 1 year **Role: Customer Success** **Experience** - 0 - 1 Year **Location** - Hyderabad **About Customer Success**: **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
hyderabad, India Keka HR Full timeAboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
4 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Manager of Customer Success
3 weeks ago
Hyderabad, India Keka HR Full timeAbout Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...
-
Customer Success Engineer
4 days ago
hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive...
-
Customer Success Engineer
1 month ago
Hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...
-
Customer Success Associate
1 week ago
Hyderabad, India OptCulture Full timeJob Description:We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills.Responsibilities:Assist in onboarding new clients and ensuring their...
-
Customer Success Associate
1 week ago
Hyderabad, India OptCulture Full timeJob Description:We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills.Responsibilities:Assist in onboarding new clients and ensuring their...
-
Customer Success Associate
1 week ago
Hyderabad, India OptCulture Full timeJob Description: We are seeking enthusiastic and motivated individuals to join our Customer Success team as Customer Success Associates. This is an excellent opportunity for freshers who possess hands-on knowledge of digital marketing and exceptional communication and written English skills. Responsibilities: Assist in onboarding new clients and ensuring...
-
Customer Success Manager
3 weeks ago
Hyderabad, India Cognizant Full timeRequirements : ·Minimum 4-5 years' relevant experience ·Willing to work in Night shifts ·80% work from office ·Location – Hyderabad ·Preferably working in a SaaS based company ·Should have had at least 2-3 years’ experience managing a portfolio max 50 customers with an ACV of min $1M USD. Responsibilities (in brief):- ·Renewal...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
Customer Success Manager
1 week ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
1 week ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
1 month ago
hyderabad, India Global Pharma Tek Full timeJob Description •We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. •A Customer Success Manager’s...
-
Vice President
2 days ago
Hyderabad, India Zenoti Full timeAs the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical.Here are key expectations from this...
-
Vice President
1 day ago
Hyderabad, India Zenoti Full timeAs the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical.Here are key expectations from this...
-
Customer Success Executive
1 month ago
hyderabad, India Snaphunt Full timeThe Offer Leadership Role A role that offers a breadth of learning opportunities Opportunity to make a positive impact The Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team to ensure...
-
Customer Success Executive
1 month ago
Hyderabad, India Snaphunt Full timeThe OfferLeadership RoleA role that offers a breadth of learning opportunitiesOpportunity to make a positive impactThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new...