Help Desk Engineer

2 weeks ago

Hyderabad, India 2104 Merative Technologies India Private Limited Full time

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

We currently have an opportunity for a Helpdesk Engineer to join our team. Looking for a self-motivated, organized and detail – oriented Team player to join our IT Helpdesk team , based in Bangalore as a Helpdesk Engineer.

• Liase with Dell/SHI and Apple ACE - warranty programs interlock

• Focus on Top Ticket Drivers for the Help Deskand find ways to reduce them and 

improve the end-user experience

• Product and Platform Owners interlock with the vendor team, mail team , Devices team and Engineering teams for PC/Mac

• Interlock with Help Desk Managers and Platform Engineering Teams

• Cross- Squad collaboration facilitator - by bringing Service Management, Content team and reporting team

• Drive E2E call with all the desks( HD, L2 and L3 teams )

• Handling incident Breach notifications and coordinating with relevant team for incident

• Help Desk Support Readiness focal - interlock with new support teams

• RCA focal - involved in understanding impacts of major outages affecting Help Desks and lessons learned

• Data mining & analysis as required to support transformation activities

• Drive OKR/KPI's and Review survey feedback to improve services, tools, and support experience. 

• Ability to identify automation opportunities and process improvements

• Work closely with IT Operations team to identify improvements

• Define processes as per standard requirements and best practices

Qualifications:

Good understanding of ITIL framework

Hands on familiarity with MacOs and Windows PC

Knowledge on Active Directory , MS Exchange , Office 365 

Advanced Excel and database management skills 

Advanced troubleshooting capabilities 

Customer orientation and excellent verbal and written communication skills

Bachelor’s degree in engineering or equivalent, though master’s degree preferred

Strong organizational skills, excellent interpersonal skills, team player, and ability to clearly document risk and controls

Motivated self-starter with ability to work independently, adapt to changing priorities, handle multiple assignments and adhere to strict guidelines

Communicates clearly and succinctly whether in oral or written form; effectively communicates in a variety of settings - formal and informal; attentive and active listener; straightforward and composed

Continuous learner

  • Help Desk Engineer

    2 weeks ago

    Hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences...

  • Help Desk Engineer

    2 months ago

    Hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences...

  • Help Desk Engineer

    1 day ago

    Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences...

  • Help Desk Engineer

    2 weeks ago

    hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • Help Desk Engineer

    1 day ago

    Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • Help Desk Engineer

    2 months ago

    hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • IT Help Desk

    2 months ago

    Hyderabad, India YOU Broadband India Limited Full time

    Job Details Position - IT Help Desk YOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirements Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to...

  • IT Help Desk

    2 weeks ago

    Hyderabad, India YOU Broadband India Limited Full time

    Job Details Position - IT Help Desk YOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirements Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to...

  • IT Help Desk

    21 hours ago

    Hyderabad, Telangana, India YOU Broadband India Limited Full time

    Job Details Position - IT Help Desk YOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirements Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries...

  • IT Help Desk Resources

    3 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Company Description FiniteHR Consulting Pvt LtdJob Description Our Client HCLI is looking for IT Help Desk Resources.Designation: IT Help Desk ResourcesJob Location: HyderabadExperience: 1-2 YearsRequirements:>Looking for a IT Help desk Resources with 1 to 2 years experience in International voice support experience on desktops/laptops.>Good communication...

  • IT Help Desk Resources

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Company Description FiniteHR Consulting Pvt LtdJob Description Our Client HCLI is looking for IT Help Desk Resources.Designation: IT Help Desk ResourcesJob Location: HyderabadExperience: 1-2 YearsRequirements:>Looking for a IT Help desk Resources with 1 to 2 years experience in International voice support experience on desktops/laptops.>Good communication...

  • IT Help Desk Resources

    3 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Company Description FiniteHR Consulting Pvt LtdJob Description Our Client HCLI is looking for IT Help Desk Resources.Designation: IT Help Desk ResourcesJob Location: HyderabadExperience: 1-2 YearsRequirements:>Looking for a IT Help desk Resources with 1 to 2 years experience in International voice support experience on desktops/laptops.>Good communication...

  • IT Help Desk Resources

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Company Description FiniteHR Consulting Pvt LtdJob Description Our Client HCLI is looking for IT Help Desk Resources.Designation: IT Help Desk ResourcesJob Location: HyderabadExperience: 1-2 YearsRequirements:>Looking for a IT Help desk Resources with 1 to 2 years experience in International voice support experience on desktops/laptops.>Good communication...

  • IT Help Desk Resources

    17 hours ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Company Description FiniteHR Consulting Pvt LtdJob Description Our Client HCLI is looking for IT Help Desk Resources.Designation: IT Help Desk ResourcesJob Location: HyderabadExperience: 1-2 YearsRequirements:>Looking for a IT Help desk Resources with 1 to 2 years experience in International voice support experience on desktops/laptops.>Good communication...

  • IT Help Desk

    2 weeks ago

    hyderabad, India YOU Broadband India Limited Full time

    Job Details Position - IT Help Desk YOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirements Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond...

  • IT Help Desk

    2 months ago

    hyderabad, India YOU Broadband India Limited Full time

    Job Details Position - IT Help Desk YOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirements Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond...

  • Help Desk Support

    2 months ago

    Hyderabad, Telangana, India System Soft Technologies Full time

    Job Description - Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $140MM+ company with a pool of over...

  • Help Desk Support

    2 days ago

    Hyderabad, Telangana, India System Soft Technologies Full time

    Job Description - Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $140MM+ company with a pool of over...

  • IT Help Desk

    2 months ago

    Hyderabad, India YOU Broadband India Limited Full time

    Job DetailsPosition - IT Help DeskYOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirementsProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person...

  • IT Help Desk

    2 weeks ago

    Hyderabad, India YOU Broadband India Limited Full time

    Job DetailsPosition - IT Help DeskYOU Broadband is looking for experienced, dynamic and innovative candidate who is looking for challenging and innovative environment to meet our business requirementsProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person...