Technical Service Representative

4 months ago

Bengaluru, India AMETEK Full time

Job Title : Technical Service Representative

Responsibilities include:

Responsible for maintenance, calibration, servicing of Weathering instruments to verify or calibrate for correct operation or to identify, diagnose, and repair cause(s) of malfunction. Converses with equipment operators to ascertain operational problems with equipment and to determine if a malfunction is due to human error or instrument problems. Where applicable outcomes will require position to replace defective components, wiring, or software and adjusts mechanical parts and software settings. Aligns, adjusts, and calibrates equipment according to Atlas Material Testing Technology LLC specifications and other OEM specifications consistent with quality standards and guidelines. Analyzes and confirms proper equipment installation and provides training to equipment users on operation, basic maintenance, user calibration and all warranty covered issues. Reviews and analyzes prints, diagrams, specifications, service and operator manuals, work instructions, software settings, and test methods and applies knowledge of functional operation of instruments and systems to perform repair, routine maintenance, calibration activities and operator training. Prepares and presents detailed quotes, agreements, and service reports, that include pricing, discounts, and payment terms set by Atlas Material Testing Technology LLC as well as exercise judgment concerning warranty issues. Responsible for creating, maintaining, and submitting technical service records related to client activity including service schedules and business expenses according to the procedures defined by management. Accountable for creating and delivering contract to clients to contribute to revenues for the company and ensure major contracts are communicated to management for further evaluation and analysis. Maintains working parts inventory level and a working toolbox to accomplish the work within Atlas standards and time frames ensuring efficiencies as well as maintains up-to-date calibration documentation on all test equipment used within the scope of the assignment. Perform work according to process standards and Atlas accreditation, standards and practices that are representative of present operations as well as ensuring quality standardization is maintained. Position requires certification in the quality standards of the business.

Requiriments: 

Diploma/Degree in Instrumentation, Electronics, Electrical engineering. 3-5 years of expereince  Experience reading and deciphering schematics.  Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem solving needs for clients. Proficient with MS office windows and capable of navigating through systems and applications. Refrigeration experience and technical certification a plus. Valid driver's license required and may require a valid passport. Previous job experience that requires extensive travel between work locations and remote sites and adherence to a company’s travel policy guidelines. Past work experience working with high voltage equipment and electrical devices. Previous work experience within fast-paced, multi task work environments. Past work related experiences must demonstrate the ability to troubleshoot and solve problems within technical expertise. Capable of performing as a decision maker making independent decision within policies and procedures and standard guidelines around defined scope of responsibility. Communication skills are technically oriented requiring minimal collaboration and focus is on problem solving client needs. Business acumen within work environments that deliver high levels of customer service to its client base.

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