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Customer Service Representative

5 months ago

Bengaluru, India Glorious hr services private limited Full time

Job Title: Customer Support Representative

Company: Glorious HR

Location: benglore

Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Representative. As a vital part of our organization, you will be responsible for providing exceptional customer service and support to our clients. Your primary objective will be to assist customers in resolving their inquiries, concerns, and issues in a timely and professional manner, ensuring their satisfaction and fostering positive customer relationships.

Key Responsibilities:
Address customer issues, concerns, and complaints effectively, striving for first-call resolution and customer satisfaction.

Provide accurate information and guidance to customers regarding product features, services, pricing, and technical specifications.

Assist customers with placing orders, processing returns, tracking shipments, and resolving billing inquiries.

Troubleshoot technical issues and collaborate with relevant departments to ensure prompt resolution.

Maintain thorough and accurate customer records, documenting all interactions and resolutions in our CRM system.

Escalate complex or unresolved issues to the appropriate departments or management, as needed.

Collaborate closely with cross-functional teams such as Sales, Product Development, and Operations to ensure a seamless customer experience.

Identify opportunities for process improvements and contribute to the development of support resources, such as FAQs and knowledge base articles.

Strive to meet or exceed individual and team performance metrics, including customer satisfaction ratings, response time, and call resolution.

Qualifications and Skills:
High school diploma or equivalent; bachelor's degree in a related field is a plus.

Previous experience in customer service or support roles is preferred.

Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.

Strong problem-solving and decision-making abilities, with a customer-focused mindset.

Excellent active listening skills and the ability to empathize with customers' concerns.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Ability to multitask effectively and manage time efficiently in a fast-paced environment.

Strong attention to detail and accuracy in data entry and documentation.

Flexibility to work in rotating shifts, including evenings, weekends, and holidays, as required.

Positive attitude, adaptability, and a willingness to learn and grow within the organization.

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)
- total work (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9251688423