Area Manager
3 weeks ago
Position title
Area Manager - Service
Reports to
Regional Service Manager
Job grade
Assistant Manager
Location
Chandigarh
Job Purpose
Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.
Key Responsibilities
- Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
- Responsible for Increase of After Sales Service and thereby increased customer market share
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Identify their individual needs and provide service required to exceed expectations
- Ensure customer satisfaction through quality and timeliness of work done for customers
- Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- Managing all service department employees, as well as monitoring their performance
- Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
- Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield
- Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
- Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite
- Lead Product Quality Reporting including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit
- Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
- Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
- Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts of RE well in advance
- Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
- Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
- Support the company on understanding current service customers' profile and expectations
- Provide spare parts management support to the Channel Partners and supportive interaction with factory team
- Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipments for new models etc
Work Experience
Education
Bachelor’s degree in Automobile or Mechanical Engineering
Experience
- 7+ years of experience in a similar role
- Extensive service marketing experience
- Knowledge of dealer service/ parts operations
- Territory and dealer management experience
-
Area Manager
1 week ago
Chandigarh, Chandigarh, India Royal Enfield Full timeJob Requirements Position title Area Manager - Service Reports to Regional Service Manager Job grade Assistant Manager Location Chandigarh Job Purpose Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide...
-
Area Sales Manager
1 month ago
chandigarh, India Eastern Oak Full timeWe are looking to employ a driven and experienced area sales manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The area sales manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales...
-
Area Sales Manager
1 month ago
Chandigarh, India Eastern Oak Full timeWe are looking to employ a driven and experienced area sales manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The area sales manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales...
-
Area Manager
3 weeks ago
chandigarh, India Royal Enfield Full timeJob Requirements Position title Area Manager - Service Reports to Regional Service Manager Job grade Assistant Manager Location Chandigarh Job Purpose Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The...
-
Area Manager
2 months ago
chandigarh, India Royal Enfield Full timeJob Requirements Position title Area Manager - Service Reports to Regional Service Manager Job grade Assistant Manager Location Chandigarh Job Purpose Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The...
-
Area Sales Manager
1 week ago
Chandigarh, Chandigarh, India Wakefit Full timeAbout Wakefit: Wakefit is a leading provider of innovative sleep and home solutions, committed to enhancing the well-being and comfort of individuals. Our range of products includes mattresses, pillows, furniture, and other accessories designed to promote better sleep and relaxation. With a focus on quality, innovation, and customer satisfaction, Wakefit has...
-
Area Sales Manager
1 week ago
chandigarh, India Wakefit Full timeAbout Wakefit: Wakefit is a leading provider of innovative sleep and home solutions, committed to enhancing the well-being and comfort of individuals. Our range of products includes mattresses, pillows, furniture, and other accessories designed to promote better sleep and relaxation. With a focus on quality, innovation, and customer satisfaction, Wakefit has...
-
Area Sales Manager
1 month ago
Chandigarh, India Dr. Reddy's Laboratories Full timeDr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines becauseGood Health Can’t Wait .We started in 1984 with a modest investment, 20 employees and a bold...
-
Area Manager
2 weeks ago
Chandigarh, India Royal Enfield Full timeJob RequirementsPosition titleArea Manager - ServiceReports toRegional Service ManagerJob gradeAssistant ManagerLocationChandigarhJob PurposeArea Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations,...
-
Area Sales Manager- Industrial
1 week ago
Chandigarh, Chandigarh, India Premium Coatings Full timeCompany DescriptionPremium Coatings is a leading provider of industrial coatings solutions, committed to delivering high-quality products and exceptional service to our customers. Our extensive range of coatings is designed to meet the diverse needs of various industries, including Protective, Heavy Engineering, Automotive, 3C, Infrastructure, Defence,...
-
Area Sales Manager
1 month ago
Chandigarh, India Envu Full timeWe’re Hiring! Area Sales Manager (all genders) At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape,...
-
Area Sales Manager
2 months ago
chandigarh, India Envu Full timeWe’re Hiring!Area Sales Manager (all genders)At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito...
-
Area Sales Manager
3 weeks ago
chandigarh, India Envu Full timeWe’re Hiring!Area Sales Manager (all genders)At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito...
-
Area Manager- Home Loans
6 days ago
Chandigarh, India humgrow.com Full timeThe Area Manager is entrustedwith the responsibility of driving team performance overseeingrecruitment and development initiatives ensuring employee retentionand optimizing efficiency within the assigned geography. They playa pivotal role in fostering a motivated and engaged team to achieveorganizationalgoals.Responsibilities:Recruitment:Managethe entire...
-
Area Sales Manager
1 week ago
Chandigarh, Chandigarh, India Envu Full timeWe're Hiring Area Sales Manager (all genders) At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape,...
-
Area Sales Manager
4 days ago
Chandigarh, India RMX Industries Pvt. Ltd. Full timeAbout the Company:RMX is an industry leading 31-year-old family-owned company headquartered in Punjab, that is in the business of manufacturing rubber hoses and metal auto-retractable hose reels. We are the largest manufacturing exporter of general purpose hoses and reels from India, selling in over 22 countries from Americas region, APAC region and multiple...
-
Area Sales Manager
5 days ago
Chandigarh, India RMX Industries Pvt. Ltd. Full timeAbout the Company: RMX is an industry leading 31-year-old family-owned company headquartered in Punjab, that is in the business of manufacturing rubber hoses and metal auto-retractable hose reels. We are the largest manufacturing exporter of general purpose hoses and reels from India, selling in over 22 countries from Americas region, APAC region and...
-
Area Sales Manager
2 hours ago
Chandigarh, India RMX Industries Pvt. Ltd. Full timeAbout the Company: RMX is an industry leading 31-year-old family-owned company headquartered in Punjab, that is in the business of manufacturing rubber hoses and metal auto-retractable hose reels. We are the largest manufacturing exporter of general purpose hoses and reels from India, selling in over 22 countries from Americas region, APAC region and...
-
Area Manager- Home Loans
1 month ago
chandigarh, India humgrow.com Full timeThe Area Manager is entrustedwith the responsibility of driving team performance overseeingrecruitment and development initiatives ensuring employee retentionand optimizing efficiency within the assigned geography. They playa pivotal role in fostering a motivated and engaged team to achieveorganizationalgoals.Responsibilities: Recruitment: Managethe entire...
-
Area Sales Manager
2 months ago
Chandigarh, India Envu Full timeWe’re Hiring! Area Sales Manager (all genders)At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito...