Customer Success Operations Coordinator

1 month ago


Mumbai, India Forbes Advisor Full time
Job Description

 

RESPONSIBILITIES:
Manage and update internal databases and tracking tools that are used by the wider
Customer Success team
Work with Production team to create our advertiser’s promotional placements to be
published on Forbes Health properties
Support Business Development team in onboarding and executing new customer
initiatives
Manage collection of creative assets, tracking, and ad verification from
clients/agency contacts and coordinate with Customer Success team
Audit existing partner placements to optimize performance and monetization and to
drive revenue growth
Project manage and coordinate with internal teams on all necessary elements for
campaign execution
Work with internal teams on billing reconciliation and revenue tracking/forecasting


REQUIREMENTS:
Customer experience advocate with an entrepreneurial spirit who thrives in a team,
goal-oriented environment
2+ years of proven digital advertising and/or affiliate marketing experience
Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, Rakuten,
a plus
Exceptional communication and organizational skills
Ability to manage stress well and juggle multiple account challenges at once
Extremely detail oriented
Fluent in Microsoft Word, Excel, and PowerPoint
Experience in WordPress, a plus

Perks:
● Day off on the 3rd Friday of every month (one long weekend each month)
● Monthly Wellness Reimbursement Program to promote health well-being
● Monthly Office Commutation Reimbursement Program
● Paid paternity and maternity leaves
● Group Medical Insurance
● Group Term Life Insurance (2.5X of the CTC)
● Group Personal Accident Insurance (3 X of the CTC)


Qualifications

Any bachelor degree



Additional Information

All your information will be kept confidential according to EEO guidelines.

 



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