Customer Success Coordinator

5 months ago

Mumbai, India Omnipresent Full time

**Who we are**:
Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that.

We are a customer-focused global employment services partner that can help companies grow their teams in more than 155 countries and territories around the world. How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.

We also practice what we preach We are a fully remote company which means we have no head office. Our team of more than 400 people is located in more than 50 countries and territories around the world. This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams. Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.

At a time when remote work is exploding, we're growing our team to help make global remote work a reality for people everywhere.

**Your role**

As the Customer Experience Coordinator your primary focus is delivering exceptional onboarding and offboarding experiences to our client employees. You will shape positive customer outcomes through effective, proactive interactions. You will also be tasked to collect and analyse data and feedback in order to develop more expedient processes and improve our valued customers' perceptions on the entire service experience. You'll be involved in all aspects of customer interactions, end-to-end support, account management, guiding and educating customers and more. Additionally, all team members will look to you and the Customer Success team for input across key decisions. You will also:

- Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience.
- Own and manage the customer relationship throughout the employee onboarding process, and likewise during the employee offboarding process.
- Ensure smooth, timely onboarding of new customers, as well as post go-live support.
- Help simplify and automate complex operational processes together with the product team. Be an active internal participant in improving steps, content, and structures related to our customer interactions
- Communicating with customers, providing a sense of control and assurance, and gathering

feedback.
- Represent the voice of the customer to provide input into every core product, marketing and sales process.
- Collaborate with the engineering and development team and troubleshoot technical issues raised by customers.
- Gauge customers' levels of satisfaction with the company and provide feedback to the other teams regarding service improvements.
- Being the main point of contact between the company and our customers during the critical employee onboarding stage.

**About you**
- Ideally gained 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company. Or, you might have 1-2 years of HR experience within your geographic region.
- Built a proven track record of working in a highly dynamic customer facing role.
- Worked in a multi-stakeholder environment.
- Have maintained a very high level of accuracy and attention to detail even when juggling multiple priorities.

**You are the sort of person that...**
- Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients.
- Has excellent communication/presentation skills and ability to build positive relationships
- Loves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possible
- Takes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitments

**What's in it for you?**:

- **Shared ownership**: Being a part of our journey means you'll own a piece of Omnipresent.
- **Annual vacation entitlement**: We have a flexible leave policy - you may take as much holiday as you like, so long as it is agreed with your manager. As a guidance, we expect people to take at least 33 days per year, including public holidays (or your region's minimum, if greater).
- **Flexible working**:Work from anywhere in the world We don't care where or when you work, as long as the job gets done. We are genuinely as flexible as the work allows.
- **Development**:Training, coaching, and an environment that promotes

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Operations Coordinator

    1 month ago

    Mumbai, Maharashtra, India Forbes Advisor Full time

    **Company Description** Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist - and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed...

  • Customer Success Operations Coordinator

    1 month ago

    Mumbai, India Forbes Advisor Full time

    Job Description RESPONSIBILITIES:Manage and update internal databases and tracking tools that are used by the widerCustomer Success teamWork with Production team to create our advertiser’s promotional placements to bepublished on Forbes Health propertiesSupport Business Development team in onboarding and executing new customerinitiativesManage...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Marketing Coordinator

    2 months ago

    Mumbai, Maharashtra, India SUCCESS PLACEMENT CONSULTANCY Full time

    Job Title: MIS Executive/Marketing CoordinatorJoin our team at SUCCESS PLACEMENT CONSULTANCY as a MIS Executive/Marketing Coordinator and take on a challenging role that combines marketing and administrative responsibilities.About the Role:We are seeking a highly organized and detail-oriented individual to manage the documentation and reporting work of our...

  • Customer Success Officer

    6 months ago

    Mumbai, India Kan Innovations Pvt Ltd Full time

    **Designation**: Customer Success Officer **Position Overview**: We want a dynamic and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, a person will be responsible for developing and maintaining strong relationships with our existing and upcoming customers. Their primary objective will be to...

  • Customer Success Operations Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Forbes Advisor Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Success Operations Coordinator - Optimization Specialist to join our team at Forbes Advisor. This role will be responsible for managing internal databases, collaborating with the Production team to create promotional placements, and supporting the Business Development team in onboarding new...

  • Customer Success Officer

    6 months ago

    Mumbai, India Kan Innovations Pvt Ltd Full time

    **CUSTOMER SUCCESS OFFICER** **Job description** We are looking for an experienced and well-organized Customer Officer to provide the necessary support to the field sales team & the person will be developing and maintaining strong relationship with our existing and upcoming customers. Their primary objective will be to onboard the customers by coordinating...

  • Customer Success Executive

    5 months ago

    Mumbai, India Imaginarium India Pvt Ltd Full time

    Welcome to the Customer Success Team! As a member of this team, your main role will be to create strong connections with our valued customers. You'll be the bridge between the company and our clients, offering them support, guidance, and expert advice to make the most of our products and services. Your ultimate goal is to cultivate lasting relationships...

  • Sales Coordinator

    4 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Success Telecom Full time

    you will be the voice of our brand, engaging potential clients, understanding their needs, and introducing them to our high-quality services. This role is ideal for someone who thrives on challenges, wants to grow within the company, and seeks a career that combines rewards and skill development. **Key Responsibilities**: - Reach out to potential customers...

  • Customer Success Account Manager

    3 months ago

    Mumbai, India Jio Full time

    ResponsibilitiesDevelop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.Coordinating the completion of the Signature Success...

  • Customer Success Executive

    5 months ago

    Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...

  • Customer Success Manager.

    2 months ago

    Mumbai, India Cisco Full time

    Who we Are Join Cisco's Customer Experience (CX) team and an exciting transformation! We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers...

  • Senior Customer Success Manager

    2 days ago

    Mumbai, Maharashtra, India GRI Club Full time

    About the Role:We are seeking a seasoned professional to lead our customer success efforts at GRI Club. As a Senior Customer Success Manager, you will be responsible for overseeing the day-to-day activities of our customer success team, ensuring that our members receive exceptional service and support.**Responsibilities:*** Supervise and motivate the...